McDonald's

3.4
1158 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1460 Memorial Drive, Chicopee, MA
01020, United States

Hours

Reviews

3.4
1,158 reviews
5 stars
379
4 stars
231
3 stars
232
2 stars
94
1 star
222

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty tables, floors, and restrooms.

Service Issues

Frequent complaints about poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Inconsistent food quality with reports of cold, stale, or improperly prepared items.

Order Accuracy

Many customers experienced issues with missing items or incorrect orders, leading to frustration.

Positive Experiences

Some customers praised friendly staff and good food quality during certain visits, indicating variability in service.
  • ED
    Ernesto Donoso
    Jan 4, 2026
    1.0
    Worst McDonald's to go to in the afternoon the afternoon team is really bad and slow. They need a new manager or just a whole new team waited 35 minutes to get my food. Really disappointed.
  • AB
    Adventure Bug
    Dec 29, 2025
    1.0
    Foodborne illness from acrylic nails usually happens when bacteria (like E. coli, Staph) trapped under or around the artificial nail get transferred to food, especially in food service or healthcare, because acrylics create moist, rough surfaces where germs thrive and are hard to clean, leading to potential infections or contamination if not covered with gloves. While direct "eating" of the nail is rare, the bacteria and chemicals (methacrylates) can cause skin issues, respiratory problems, or even transfer pathogens to food.
  • KA
    kathryn avery
    Nov 27, 2025
    1.0
    isn’t open on thanksgiving
  • PC
    Paul Caricato
    Nov 23, 2025
    1.0
    Awful experience. Messed up order. I went back and asked for a refund and an order done right. Manager couldn't own the mistake and make it right. I'm livid to say the least
  • MM
    Miller Murphy
    Nov 20, 2025
    1.0
    Waited 20 minutes for 2 cookies to be ready. One of the managers asked their employee if they had warmed up the cookies yet, the employee literally mocked her. What is going on here?

Frequently Asked Questions About McDonald's

What are the usual opening hours for McDonald's Chicopee location?

McDonald's in Chicopee is open from 5:00 AM to 11:00 PM Monday through Sunday, with extended hours on Saturday staying open 24 hours.

Does this McDonald's offer delivery services, and when are delivery hours?

Yes, delivery is available from 5:00 AM to 2:00 AM Monday through Thursday and Sunday, and until 4:59 AM on Friday and Saturday.