Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicopee, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Multiple reviews highlighted unprofessional behavior among staff, including arguments and rudeness towards customers.
Service Speed
Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported.
Order Accuracy
There were numerous complaints about incorrect orders and mistakes in food preparation, leading to customer dissatisfaction.
Cleanliness
Some customers noted cleanliness issues, including unsanitary conditions and improper food handling.
Customer Appreciation
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency.
LT
lyudmila T
Sep 16, 2025
1.0
Today one of the employees really destroyed my mood, he started arguing with me, I ordered two orders, and two orders were incorrect, he also gave me the wrong change, and he works as if he was forced to work there, I will still talk to the manager about him
AL
Allyssa Levine
Sep 3, 2025
5.0
I just wanted to say I very much appreciate the boy that took care of me today. He was kinda thin and tall and had longer hair and glasses. I had been standing at the counter for two minutes or so waiting for my order to be taken. There were three people behind the counter but one was addressing the drive thru, the other was grabbing something and someone else was baking something. There was a heavyset person with very curly blonde and black hair that walked past me as I waited a couple of times and eventually just ended up standing there, next to the drive thru attendant, after the last person left the drive thru (and the drive thru became empty). They continued to stand there. I’m not one to rush, but I did take notice that they had walked past me multiple times, and were not busy with tasks, and were quite literally just standing there as if they were bored. THIS isn’t my issue -
the boy i mentioned then came out from the back room and apologized for the wait. HE seemed like he was doing a lot all at once, and he still came to take care of me when he noticed. He then remarked at the heavyset person I’d mentioned before that they could be taking orders instead of standing, which was a valid criticism. The other party then began loudly responding that they weren’t doing nothing (they were), and that over and over again in various phrases and brash tones. I just wanted to say that I really appreciate the boy’s ability to stay calm and levelheaded while getting yelled at by a coworker he was asking for help from in a stressful moment- I was still taken care of by him faster than the entire time I waited behind the counter after he took my order, he grabbed all of it and made the coffee as the heavyset women began to start doing tasks as they continued to yell at him about how they weren’t just standing around, and weren’t going to be treated rudely. Other staff did try multiple times to stop the person from yelling and responding and continuing the argument but she continued. It was so consistent and endless and loud that I genuinely felt the need to write this review. I think that’s incredibly unprofessional and not very team-player in an environment where that is a big part of the functioning work environment.
Again, props to that boy, I wish I had asked for his name, thank you endlessly again. I appreciate your quickness and consideration especially as I was on my way to work.
AH
Aerith hawke
Aug 12, 2025
1.0
I honestly not choose this place.The people that work there are so unprofessional.They choose fighting over their job. They don't make the coffee right and it seems like it's more watery than anything.They were busy fighting in the store this morning instead of making coffee for people worried about he say she say
PA
Prstist Ancksunamun
Aug 12, 2025
1.0
I went in for a coffee today. And might I just say the guy that was working in the behind the counter started arguing with another guy. It felt like a big gossip girl environment. I really feel like they need to be looked into because every time I come here. The workers are not doing their job. And they're messing up copies. More gossiping and fighting with customers, then doing their job..
DJ
duchess jas
Aug 12, 2025
1.0
The workers there are very rude they fight infront of everyone.
They also seem to always be in a bad mood.. I think if you can't deal with people then you shouldn't work there. They gossip more then doing g there job the workers here really need replacing as it feels like a teen school environment and not a professional coffee spot
What are the operating hours for Dunkin' in Chicopee, MA?
Dunkin' in Chicopee, MA is open 24 hours a day, every day of the week.
Does this Dunkin' location offer delivery and curbside pickup?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What new holiday drinks and menu items are available at this Dunkin'?
Try the new Cookie Butter Cloud Latte, the Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher this holiday season.
What types of food and drinks can I get at Dunkin' in Chicopee?
You can enjoy espresso, coffee, donuts, breakfast sandwiches, tea, and various breakfast, brunch, lunch, and dinner options.
Can I order ahead with a mobile app for faster service at this Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android for a fast grab and go experience.
Does this Dunkin' location have a drive-thru service?
Yes, this Dunkin' location has a drive-thru service for your convenience.
What payment methods are accepted at this Dunkin'?
This Dunkin' accepts debit and credit cards for payment.
What nearby places can I visit before or after stopping at Dunkin' on Montgomery St?
Nearby you can visit Subway for a quick sandwich, Pride Stores for convenience and gas, and PetSmart Grooming if you need pet services.
Are there any fitness or recreational venues near Dunkin' in Chicopee?
Yes, Tiger Athletic Club and Ohana Clubhouse are nearby, offering gym and sports facilities.
Where can I find other food and dining options close to this Dunkin'?
You can try Chicopee Tigers AC Sportsbar, Falls Pizza Shop, and Windsor Cafe located nearby for different dining experiences.