Dunkin'

3.6
397 reviews
Decked Out Lattes
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Business Details

425 Meadow St, Chicopee, MA
01013, United States
(413) 592-1100
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicopee, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
425 Meadow St, Chicopee, MA
01013, United States

Hours

Reviews

3.6
397 reviews
5 stars
181
4 stars
67
3 stars
43
2 stars
24
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and dismissive attitudes from staff, leading to a negative customer experience.

Order Accuracy

Many customers reported frequent mistakes with their orders, including incorrect items and missing modifications.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms and food preparation areas.

Service Speed

Customers expressed frustration with slow service, especially in the drive-thru, with long wait times reported.

Staff Behavior

Feedback indicated a lack of professionalism among employees, with reports of staff gossiping and being inattentive to customers.
  • RA
    RU12- ALL
    Oct 29, 2025
    1.0
    Bad attitude made me go back through the drive thru because I forgot to ask for a small coffee, really
  • CR
    C R
    Sep 21, 2025
    1.0
    Walked in here at 930am on a Sunday. Female worker was screaming and swearing about something. I walked out. Everyone sitting and eating looked uncomfortable. Do your job and stop acting like a loser.
  • AA
    Al
    Sep 6, 2025
    1.0
    Horrible attitude on workers, and horrible service. Ask for a coffee, said what I would like in it. What I received is the opposite. Milks are combined instead of swapping one out for another, way too much sugar when I asked for less very clearly. No you're welcome, no smile. Meanwhile the workers inside are always arguing, swearing and yelling. I will not be coming back, and we will take this place off the list for coffee runs at work.
  • AB
    ally boire
    Aug 26, 2025
    1.0
    Very rude staff
  • JL
    Jose Lopez
    Aug 3, 2025
    1.0
    Drive thru redesign is horrible went from being one of the fastest around to absolutely atrocious so slow now
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Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Chicopee, MA?

Dunkin' in Chicopee, MA is open daily from 4:30 AM to 9:00 PM.

Does Dunkin' in Chicopee offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services to customers.