Dunkin'

3.6
401 reviews
Decked Out Lattes
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Business Details

425 Meadow St, Chicopee, MA
01013, United States
(413) 592-1100
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicopee, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
425 Meadow St, Chicopee, MA
01013, United States

Hours

Reviews

3.6
401 reviews
5 stars
183
4 stars
67
3 stars
43
2 stars
24
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive attitudes from staff, with many customers feeling ignored or mistreated.

Order Accuracy

A significant number of customers reported incorrect orders, including wrong items and missing extras, leading to frustration.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms and food preparation areas.

Service Speed

Customers frequently complained about slow service, especially in the drive-thru, with long wait times reported.

Staff Behavior

Many reviews noted unprofessional behavior among employees, including arguing and lack of focus on customer service.
  • AK
    Andrey Kozhenevskiy
    Dec 4, 2025
    1.0
    Very slow service, can order same coffee every day and will taste different every-single-time.
  • RA
    RU12- ALL
    Oct 29, 2025
    1.0
    Bad attitude made me go back through the drive thru because I forgot to ask for a small coffee, really
  • CR
    C R
    Sep 21, 2025
    1.0
    Walked in here at 930am on a Sunday. Female worker was screaming and swearing about something. I walked out. Everyone sitting and eating looked uncomfortable. Do your job and stop acting like a loser.
  • AA
    Al
    Sep 6, 2025
    1.0
    Horrible attitude on workers, and horrible service. Ask for a coffee, said what I would like in it. What I received is the opposite. Milks are combined instead of swapping one out for another, way too much sugar when I asked for less very clearly. No you're welcome, no smile. Meanwhile the workers inside are always arguing, swearing and yelling. I will not be coming back. EDIT: I came back, hoping things improved. They did not. Still bad attitudes and I was given the wrong sandwich. Nice lol.
  • AB
    ally boire
    Aug 26, 2025
    1.0
    Very rude staff
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Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Chicopee, MA?

Dunkin' in Chicopee, MA is open daily from 4:30 AM to 9:00 PM.

Does Dunkin' in Chicopee offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services to customers.