Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicopee, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
262 reviews
5 stars
112
4 stars
57
3 stars
15
2 stars
27
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, particularly management, leading to a negative experience.
Order Accuracy
Frequent complaints about incorrect orders and long wait times, especially in the drive-thru, were noted by several customers.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the store, including dirty restrooms and unclean surfaces.
Product Quality
Customers expressed dissatisfaction with the quality of food and beverages, mentioning stale donuts and poorly made coffee.
Staff Friendliness
While some customers praised friendly staff, many others reported a lack of friendliness and attentiveness from employees.
- DCDianne CournoyerOct 24, 20254.0The one on Riverdale Road down by Costco’s is awesome. The people are awesome and I enjoy going there for my coffee.
- TTTiffanyOct 5, 20251.0Bruh why are you giving me a COLD “hot coffee”. If it was made last night say that. I have never had such a bad Dunkin experience oh my god.
- MFMarie FosterSep 24, 20255.0Walked in to get a frozen drink and had to ask for service, but once I got my order, it was perfectly made., thick, on the darker side not too milky and not all ice. Worth calling for assistance.
- KBK BAug 24, 20251.0There must be absolutely no management here. If there is they're really bad at managing this dunkin. The mornings are okay but dont go anytime after noon. The employees are awful. They refuse to take anyone's order and if they do, plan on sitting at the driving thru for at 10 -15min to order and another 10 -15 to get your order. But thats on a good day. Most times they dont say anything, while they are clearly open. Seems the employees here just dont want to work and think they can get away with it because they have been. THEYRE LAZY! they all collecting a paycheck to do nothing. Why even tell a customer you will be with them in a moment and never come back to take their order. Every single employee here has an unpleasant look and demeanor. They act like the customer is causing them more misery by being there. I try not to go to this location but sometimes its hard not too since its right next to the mass pike/ highway entrance. Who ever is the DM for this location needs to fire everyone and re-hire immediately. Oh and the coffee sucks. It tastes like its been sitting in a pot for 5 hours.
- AVAndreas VrakasAug 1, 20255.0Ladies that work weekdays on opening hours are always super nice to me. Local customer and I mainly pick up breakfast from here after work. Love the wraps! Sometimes you guys forget my munchkins but I blame your online system🙃
Frequently Asked Questions About Dunkin'
What are the operating hours for Dunkin' in Chicopee, MA?
Dunkin' in Chicopee, MA is open daily from 5:00 AM to 8:00 PM.
Does Dunkin' offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services.
What holiday drinks are currently available at Dunkin'?
The holiday menu features the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and a Berry Sangria Refresher.
Can I order Dunkin' products ahead of time via a mobile app?
Yes, you can order ahead using the Dunkin' mobile app, available on iOS and Android platforms.
What types of food and drinks does this Dunkin' serve?
This Dunkin' serves espresso, coffee, donuts, breakfast sandwiches, tea, and offers meals for breakfast, brunch, and lunch.
Does this Dunkin' location have a drive-thru?
Yes, this Dunkin' location has a drive-thru for convenient service.
Are there other coffee shops or donut places near this Dunkin'?
Yes, there is another Dunkin' nearby that also serves donuts and coffee, as well as other local spots like Po's Chinese Restaurant and Fifties Diner for nearby dining options.
What nearby places can I visit after enjoying a coffee at Dunkin'?
Nearby you can visit Chicopee Memorial State Park, perfect for a relaxing walk after your coffee, or stop by Serenity Salon & Spa and Studio S. Salon and Spa for beauty treatments.
Where can I find banking or ATM services close to Dunkin'?
You can find Bank of America ATM services and Westfield Bank close to Dunkin' on Burnett Rd in Chicopee, MA.
What options are nearby for a quick meal besides Dunkin'?
Nearby quick meal options include McDonald's, Subway, Chester's Chicken, and Po's Chinese Restaurant, offering a variety of fast food and dining choices.