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Dunkin'

3.6
(268 reviews)
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Business Details

470 Burnett Rd, Chicopee, MA
01020, United States
(413) 594-9090
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicopee, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
470 Burnett Rd, Chicopee, MA
01020, United States

Hours

Reviews

3.6
268 reviews
5 stars
113
4 stars
57
3 stars
17
2 stars
27
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant decline in customer service quality, with many reviews highlighting rude staff, poor management, and long wait times.

Food Quality

Customers frequently reported issues with food quality, including cold items, incorrect orders, and stale donuts.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms and drive-thru area.

Inconsistent Experience

Many customers noted that their experiences varied greatly, with some praising friendly staff and good service, while others reported terrible service and incorrect orders.
  • RA
    Rosea America
    Feb 16, 2026
    1.0
    The guys was cursing because we wanted Almond milk.
  • MS
    Melinda Souza
    Jan 29, 2026
    1.0
    I would give 0 if I could . First off the young girl’s attitude is terrible. I asked her to 1st my chocolate protein because it tasted water down and sour . She told me if I have an issue do not go to that Dunkin’ Donuts. She threw the bag at me . She was laughing with the young man working at the window . Than the sandwich was cold and not cooked properly. I wish I could upload a picture of the sandwich. The presentation was terrible. As someone who has worked at Dunkin’ Donuts in the past . It appears poor management and the workers don’t know customer service skills.
  • MZ
    mary zina
    Dec 29, 2025
    5.0
    The person who helped us (they had a lot of facial piercings) was SOOO kind & sweet, it was refreshing to have someone care about customer service at a Dunkin. Thank you for being friendly 🩷
  • AW
    alien lover 666 (The Mooshroom Warrior)
    Dec 8, 2025
    5.0
    Amazaing..l love
  • JZ
    Judy Zink
    Dec 4, 2025
    3.0
    Always clean including bathrooms. Staff always friendly and helpful. My coffee is always made different. It's either fantastic or horrible nothing in between.
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