Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicopee, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
266 reviews
5 stars
114
4 stars
57
3 stars
16
2 stars
27
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant decline in customer service quality, with many reviews highlighting rude staff and poor management.
Order Accuracy
Numerous customers reported frequent mistakes with their orders, including incorrect items and poorly made drinks.
Cleanliness
Several reviews mentioned unsanitary conditions, particularly in the bathrooms and drive-thru area.
Speed of Service
Customers consistently complained about long wait times, especially in the drive-thru, with some stating it took over 20 minutes to receive their orders.
Staff Friendliness
While some customers praised individual staff members for being friendly, many others reported negative interactions with employees.
- MZmary zinaDec 29, 20255.0The person who helped us (they had a lot of facial piercings) was SOOO kind & sweet, it was refreshing to have someone care about customer service at a Dunkin. Thank you for being friendly 🩷
- AWalien lover 666 (The Mooshroom Warrior)Dec 8, 20255.0Amazaing..l love
- JZJudy ZinkDec 4, 20253.0Always clean including bathrooms. Staff always friendly and helpful. My coffee is always made different. It's either fantastic or horrible nothing in between.
- HZheem zeedNov 28, 20251.0The guy who was supposed to respond to the drive-through machine didn’t do so when I went to the window. He told me I have to come back again to the drive-through machine to get my order.
- DCDianne CournoyerOct 24, 20254.0The one on Riverdale Road down by Costco’s is awesome. The people are awesome and I enjoy going there for my coffee.
Frequently Asked Questions About Dunkin'
What are the operating hours for Dunkin' in Chicopee, MA?
Dunkin' in Chicopee, MA is open daily from 5:00 AM to 8:00 PM.
Does Dunkin' offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services.
What holiday drinks are currently available at Dunkin'?
The holiday menu features the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and a Berry Sangria Refresher.
Can I order Dunkin' products ahead of time via a mobile app?
Yes, you can order ahead using the Dunkin' mobile app, available on iOS and Android platforms.
What types of food and drinks does this Dunkin' serve?
This Dunkin' serves espresso, coffee, donuts, breakfast sandwiches, tea, and offers meals for breakfast, brunch, and lunch.
Does this Dunkin' location have a drive-thru?
Yes, this Dunkin' location has a drive-thru for convenient service.
Are there other coffee shops or donut places near this Dunkin'?
Yes, there is another Dunkin' nearby that also serves donuts and coffee, as well as other local spots like Po's Chinese Restaurant and Fifties Diner for nearby dining options.
What nearby places can I visit after enjoying a coffee at Dunkin'?
Nearby you can visit Chicopee Memorial State Park, perfect for a relaxing walk after your coffee, or stop by Serenity Salon & Spa and Studio S. Salon and Spa for beauty treatments.
Where can I find banking or ATM services close to Dunkin'?
You can find Bank of America ATM services and Westfield Bank close to Dunkin' on Burnett Rd in Chicopee, MA.
What options are nearby for a quick meal besides Dunkin'?
Nearby quick meal options include McDonald's, Subway, Chester's Chicken, and Po's Chinese Restaurant, offering a variety of fast food and dining choices.