Dunkin'

4.0
376 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicopee, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
953 Front St, Chicopee, MA
01020, United States

Hours

Reviews

4.0
376 reviews
5 stars
196
4 stars
78
3 stars
45
2 stars
16
1 star
41

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Customers frequently reported issues with incorrect orders, especially during afternoon shifts.

Customer Service

While many praised the friendly and polite staff, there were notable complaints about rudeness and inattentiveness from some employees.

Speed of Service

Service speed varied significantly, with some customers experiencing long wait times and others noting quick service.

Product Availability

Several reviews mentioned that the location often runs out of popular items, particularly donuts.

Cleanliness

The location was generally described as clean, although some customers noted issues with staffing and organization.
  • ZD
    Zak Dagger
    Oct 18, 2025
    5.0
    I left a 9 dollar tip and bought 2 donuts and a small coffee! I LOVE THIS PLACE. - Zak
  • DB
    David Brault
    Sep 25, 2025
    3.0
    I go to this Dunkin after my graveyard shift *EVERY* morning to get my same usual order at 8am. Every time, the same lady takes my extremely simple order, gets it right, and I’m always happy. However, if I go anytime in the afternoon, it’s a total opposite experience. Wrong orders, completely wrong drinks, sometimes they give my order to the person in front of me… it’s a train wreck that baffles me every time because I’m the most simple dunkin customer… and it only seems to happen in the afternoon when it’s the LEAST busy. Giving me honey glazed when I ask for chocolate glazed is a constant trend, giving me a hot drink instead of an iced drink happens frequently, saying they no longer serve specialty drinks when they most certainly do (I was told one time that they no longer serve the Dunkalatte? Yeah right.) i love dunkin man, I really do. And I hate leaving reviews of any kind. But today was just the last straw and also like, the 3rd consecutive mishap. Mistakes happen, I know. But something needs to be done to prevent these tiny little mistakes from happening ever. Single. Time. (Sheik fhr day)
  • KF
    K. F.
    Jul 21, 2025
    5.0
    This is the best Dunkin location in Chicopee and one of the best in the entire area! Staff is always very polite and positive, something most Dunkin locations lack in. I always have a good experience here!
  • SD
    Sheila Davis
    Jun 14, 2025
    5.0
    The best donuts,and servers, especially Stevie he works hard Emma Too!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Chicopee, MA?

Dunkin' in Chicopee, MA is open daily from 5:00 AM to 8:00 PM.

Does Dunkin' offer breakfast and lunch meals?

Yes, Dunkin' serves breakfast, lunch, and brunch at this location.