Dunkin'

4.0
379 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicopee, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
953 Front St, Chicopee, MA
01020, United States

Hours

Reviews

4.0
379 reviews
5 stars
199
4 stars
78
3 stars
45
2 stars
16
1 star
41

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences vary significantly, with some praising friendly and efficient service while others report rude staff and incorrect orders.

Order Accuracy

Many customers have reported issues with incorrect orders, particularly during busy times or in the afternoon.

Cleanliness and Environment

The establishment is generally noted for being clean, though some reviews mention it being messy during peak hours.

Speed of Service

Service speed is inconsistent; some customers appreciate quick service while others complain about long wait times.
  • SR
    Sera Regina
    Jan 4, 2026
    5.0
    This is my go to Dunkin, morning staff always kills it, fast, friendly and coffee ☕ is always on point. 🤘
  • SS
    Sukhmanpal Singh
    Dec 17, 2025
    5.0
    Good👍
  • CD
    Craig Dominie
    Dec 9, 2025
    5.0
    Great service and a very clean establishment!
  • ZD
    Zak Dagger
    Oct 18, 2025
    5.0
    I left a 9 dollar tip and bought 2 donuts and a small coffee! I LOVE THIS PLACE. - Zak
  • DB
    David Brault
    Sep 25, 2025
    3.0
    I go to this Dunkin after my graveyard shift *EVERY* morning to get my same usual order at 8am. Every time, the same lady takes my extremely simple order, gets it right, and I’m always happy. However, if I go anytime in the afternoon, it’s a total opposite experience. Wrong orders, completely wrong drinks, sometimes they give my order to the person in front of me… it’s a train wreck that baffles me every time because I’m the most simple dunkin customer… and it only seems to happen in the afternoon when it’s the LEAST busy. Giving me honey glazed when I ask for chocolate glazed is a constant trend, giving me a hot drink instead of an iced drink happens frequently, saying they no longer serve specialty drinks when they most certainly do (I was told one time that they no longer serve the Dunkalatte? Yeah right.) i love dunkin man, I really do. And I hate leaving reviews of any kind. But today was just the last straw and also like, the 3rd consecutive mishap. Mistakes happen, I know. But something needs to be done to prevent these tiny little mistakes from happening ever. Single. Time. (Sheik fhr day)

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Chicopee, MA?

Dunkin' in Chicopee, MA is open daily from 5:00 AM to 8:00 PM.

Does Dunkin' offer breakfast and lunch meals?

Yes, Dunkin' serves breakfast, lunch, and brunch at this location.