Brand Certified
Dunkin'
3.8(381 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
95 West St, Chicopee, MA
01013, United States
Certified by Dunkin' • Mar 01, 2026
(413) 592-2385
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicopee, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.8
381 reviews
5 stars
178
4 stars
88
3 stars
39
2 stars
20
1 star
56
What are people saying?
AI-generated from recent customer reviews
Staff Issues
Numerous reviews highlighted rude and unprofessional behavior from staff, with specific incidents of poor customer service and attitude.
Order Accuracy
Many customers reported frequent mistakes with their orders, including incorrect items and missing components.
Service Speed
Customers consistently complained about slow service, particularly in the drive-thru, leading to long wait times.
Quality Inconsistency
There were mixed reviews regarding the quality of food and drinks, with some customers receiving items that were not fresh or prepared correctly.
Positive Experiences
Despite the negative feedback, some customers praised the morning crew and noted good service and quality on certain occasions.
- SSShelby Cutting (Shelberry18)Dec 12, 20251.0This Dunkin needs to close or needs a staff and management overhaul. ASAP.
- GGGuyNov 3, 20254.0It's a Dunkin in a gas station. Nuff said
- DCDanielle CantySep 29, 20251.0Let me start by saying that the morning crew here is PHENOMENAL ❤️. However their afternoon crew is far from even acceptable 😒. Ordered a frozen caramel coffee, no whipped cream and 10 old fashioned glazed munchkins for my dog Bubba. What i got was a frozen coffee loaded with so much cream it was white and the munchkins were not glazed old fashioned. I gave them back to the girl and told her what I asked for (she's in pajama pants and has some sort of infection going on all around her mouth 🙄). That's when, I'm assuming, the shift manager comes to the window and asked me what was wrong. Before I could even finish she cut me off and said they discontinued the glazed old fashioned, then she said she didn't hear me when I ordered. I said if they're discontinued, just tell your customer that, don't give ke something I didn't order. The girl in her pajamas then slammed the window shut and said "BYE ". Now, I'm angry 😠, this is how you treat customers?? I at that point waited at the window for the manager to come back, when she did, I told her now I want my receipt so I can make a complaint about the horrible customer service and the rudeness of the girl who slammed the window shut while I was talking. She then proceeded to yell at me for being upset about the entire interaction. Screamed at me to "Get the hell out of her drive thru " I'm an admitted Dunkin junkie 😊, but this one won't see another dime from me! DO BETTER WEST ST DUNKIN!!
- JJJose JoseSep 19, 20251.0Staff is beyond rude I’ve seen them treat customers poorly especially a young girl by the name of heather she should be fired look at your cameras and view her behavior with customers unacceptable. Because of this DD bad experience I refuse to support this chain
- ILiguana lynnSep 20, 20195.0Love!!!
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Chicopee, MA?
Dunkin' in Chicopee, MA is open daily from 5:00 AM to 9:00 PM.
Does Dunkin' offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services.
What new holiday drinks are currently available at Dunkin'?
You can try the new Cookie Butter Cloud Latte, as well as the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, plus the new Berry Sangria Refresher.
Can I order ahead using the Dunkin' mobile app?
Yes, you can order ahead quickly using the Dunkin' mobile app for a fast grab and go experience.
What types of meals does Dunkin' serve?
Dunkin' serves breakfast, lunch, and brunch, including coffee, espresso, breakfast sandwiches, donuts, and tea.
Does Dunkin' in Chicopee have a drive-thru service?
Yes, this Dunkin' location features a drive-thru for customer convenience.
What payment methods are accepted at Dunkin'?
Dunkin' accepts both debit and credit card payments.
Are there any nearby parks where customers can relax after visiting Dunkin'?
Yes, customers can visit nearby parks like Center Space at Racing Oil and Lucy M. Wisniowski Memorial Park after enjoying their Dunkin' treats.
What nearby convenience stores or gas stations are close to Dunkin'?
Atlantis Fresh Market and Shell are nearby convenience stores and gas stations where customers can shop or fuel up before or after visiting Dunkin'.
Are there other dining options near Dunkin'?
Yes, nearby dining options include Ninja Sushi and Yummy Asian Cuisine -2, offering a variety of restaurant choices close to Dunkin'.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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