Chipotle Chicopee Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
While many customers enjoyed the taste of the food, there were numerous complaints about portion sizes being too small and inconsistent.
Customer Service
Customer service experiences varied widely, with reports of rude staff, unprofessional behavior, and long wait times.
Cleanliness
The cleanliness of the dining area and food preparation stations was frequently criticized, with many customers noting dirty tables and disorganized food areas.
Operational Issues
Customers reported frequent shortages of menu items, slow service, and confusion during the ordering process, indicating a need for better management and staffing.
Value for Money
Many customers felt that the prices were not justified by the portion sizes and overall experience, leading to dissatisfaction.
CR
Corey Robbins
3 days ago
4.0
Always a favorite, this one was a little slow tho. The quality was good tho.
RC
Renee Chabonneau
Nov 15, 2025
2.0
Food is fine when they have it… they are open until 11 pm but have no chicken, cheese, chips, or anything on the stove cooking and it’s only 7:15 pm. The only restaurant that acts like closing time is literally all day
RM
Rex Man
Nov 7, 2025
1.0
First of all, I would like to talk about the poor portions that the food has from this place that I have had the misfortune to stumble upon, I ordered a bowl and specifically asked for cheese and sour cream at the end, since my first bite, it was so dry that I had to take a sip of water for each bite I gave, I could not even taste the sour cream nor the cheese. On top of that, it was too salty, to the point that I had to leave my food halfway through.
With that being said, now I would like to focus on what concerns me the most, and is the clear incompetence of the employees during emergencies. When we were ordering our food, my sister suddenly fainted, she fell to the ground and my mom was trying to revive her. She fortunately woke up after what was a little bit less than a whole minute. During that time, not even a single of the employees offered help, even the one who was attending us gave us a dirty look and skipped to the other client. We were not asking for all the workers to stop their shift and rescue my sister, but at least one of them showing a minimal amount of humanity. The only help we got was when my sister woke up, when the cashier gave my mom a cup for my sister to drink something. That's it. My sister got lucky, but if a person has a worse situation, I certainly wouldn't assure them that this place has the best safety measures. I am honestly baffled by the incredibly poor experience of this restaurant. Expensive, terrible food (which by the way has nothing to do with ACTUAL Mexican food), a terrible costumer service, and on top of that: nul training of employees for emergencies.
HE
Hakkı Er
Oct 17, 2025
1.0
I had a very disturbing experience at this Chipotle location. I ordered a chicken burrito yesterday, and while eating, I found what appeared to be a human fingernail inside my food. This is absolutely unacceptable and a serious health and hygiene issue. I immediately lost my appetite and was shocked that something like this could happen.
I hope the management takes this matter seriously, investigates what happened, and ensures it never happens again. I won’t be returning until I know proper safety and cleanliness standards are being followed.
KE
Kurt Edwards
Oct 11, 2025
3.0
Maybe it was too close to closing time, but it was not a great experience. They missed guacamole and lettuce in my chicken bowl. I had to go back in and ask for it, and of course, there was no lettuce. Chairs in lobby were up, all the ingredients were piled together on a tray. I feel like if you want to get our earlier, close at 10 and not 1030.
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of the Chipotle Mexican Grill in Chicopee Crossing?
The Chipotle Mexican Grill is located at 530 Memorial Dr, Hampden, Chicopee, MA 01020, US.
What are the operating hours of Chipotle Mexican Grill in Chicopee Crossing?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does the Chipotle in Chicopee Crossing offer delivery and pickup services?
Yes, they offer both in-store pickup and delivery services.
How can I order online from Chipotle Chicopee Crossing?
You can order online via their website at https://order.chipotle.com/ or through their app available on the Apple Store.
Does Chipotle Mexican Grill in Chicopee Crossing use sustainable and responsibly sourced ingredients?
Yes, Chipotle focuses on serving responsibly sourced, real food using only 53 real ingredients and prioritizes humane and sustainable farming practices.
What payment and service options does the Chipotle in Chicopee Crossing provide?
They provide online orders, delivery services, catering, gift cards, and accept credit cards.
Can I contact Chipotle Mexican Grill in Chicopee Crossing by email?
Yes, you can reach them at ma.1580.chicopee@chipotle.com.
Which nearby hotel accommodations are close to Chipotle Mexican Grill in Chicopee Crossing?
Nearby hotels include Residence Inn by Marriott Springfield Chicopee, Hampton Inn Chicopee/Springfield, and Hampton by Hilton.
What other dining options are available near Chipotle Mexican Grill in Chicopee Crossing?
Nearby dining options include Buffalo Wild Wings, Subway, Friendly's, MrBeast Burger, Five Guys, Applebee's Grill + Bar, Chick-fil-A, and 99 Restaurants.
Are there any convenient nearby services or shops close to Chipotle at Chicopee Crossing?
Yes, nearby services include Great Clips hair salon, T-Mobile store, Washville Car Wash, PetSmart, Mattress Firm, RadioShack, Sherwin-Williams hardware store, and PeoplesBank Banking Center.