Certified by Chipotle Mexican Grill • Mar 08, 2026
Mexican Restaurant
Chipotle Chicopee Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
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TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 08, 2026
Certified by Chipotle Mexican Grill • Mar 08, 2026
Reviews
3.9
1,121 reviews
5 stars
551
4 stars
243
3 stars
117
2 stars
58
1 star
152
TQ
Tyler Quiterio
Mar 3, 2026
1.0
This is 0 stars. Half the bowl is missing, the rice is hard and undercooked, the chicken is all burnt ends and this deserves 0 stars.
JE
Jeanny Erma
Feb 26, 2026
3.0
Edit:) yeah you see the DOZEN other reviews complaining about the stingy old man being cheap with the meat, but heavy on the rice. Whenever I see him, I turn around. Acting like it comes out of his paychec! I bet you’re gonna cover him all the time because he’s the owner or manager.
Yall have to fire this old man at this building ONGOD!!!
Very fast and efficient food and service with no error. However, I find one employee ( an elderly looking male) skimping on the meats CONSISTENTLY every time I come in and with every customer. Any other employee that’s in charge of taking your order/starting your order, they do fine. They give you a NORMAL amount of food, but this old man gives you half a scoop and then assumes you’ll pay double for a regular scoop.
NC
Nathaniel Colon
Feb 25, 2026
1.0
Never coming to this location ever again. Went during dinner hours and close nothing was available. Young people stood around while the old man gave the worst costumer service ive ever received. I had plans before eating here. I went home for the night in disappointment.
GC
Gabriel Costa
Feb 23, 2026
1.0
Not only was my wife’s order not ready when we arrived, but she was also asked to wait an additional 15 minutes past the quoted pickup time. When she politely asked about the status of her order, she was met with an unpleasant attitude instead of a simple explanation.
She was then told to get back in line just to request a side of vinaigrette. The container she was given was only about one-quarter full. When she asked if it could be filled properly, she was told they would charge her double to do so. While she was standing there, the employee spoke to coworkers in front of her and other customers about how “ridiculous” it would be to fill the container more.
The vinaigrette has always been included at no charge in our experience, and we have never been charged for it before. However, this time she was charged the price of a salsa side without any clear explanation.
To make matters worse, the manager was not helpful in resolving the situation. Overall, the experience was disappointing and handled in a way that felt unprofessional and unnecessary.
AC
Aaron Carr
Feb 10, 2026
1.0
After standing in line for 20 minutes behind people tasting samples, etc, I order a steak quesadilla, only to be told, I can only order a quesadilla online.
Unbelievable.
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of the Chipotle Mexican Grill in Chicopee Crossing?
The Chipotle Mexican Grill is located at 530 Memorial Dr, Hampden, Chicopee, MA 01020, US.
What are the operating hours of Chipotle Mexican Grill in Chicopee Crossing?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does the Chipotle in Chicopee Crossing offer delivery and pickup services?
Yes, they offer both in-store pickup and delivery services.
How can I order online from Chipotle Chicopee Crossing?
You can order online via their website at https://order.chipotle.com/ or through their app available on the Apple Store.
Does Chipotle Mexican Grill in Chicopee Crossing use sustainable and responsibly sourced ingredients?
Yes, Chipotle focuses on serving responsibly sourced, real food using only 53 real ingredients and prioritizes humane and sustainable farming practices.
What payment and service options does the Chipotle in Chicopee Crossing provide?
They provide online orders, delivery services, catering, gift cards, and accept credit cards.
Can I contact Chipotle Mexican Grill in Chicopee Crossing by email?
Yes, you can reach them at ma.1580.chicopee@chipotle.com.
Which nearby hotel accommodations are close to Chipotle Mexican Grill in Chicopee Crossing?
Nearby hotels include Residence Inn by Marriott Springfield Chicopee, Hampton Inn Chicopee/Springfield, and Hampton by Hilton.
What other dining options are available near Chipotle Mexican Grill in Chicopee Crossing?
Nearby dining options include Buffalo Wild Wings, Subway, Friendly's, MrBeast Burger, Five Guys, Applebee's Grill + Bar, Chick-fil-A, and 99 Restaurants.
Are there any convenient nearby services or shops close to Chipotle at Chicopee Crossing?
Yes, nearby services include Great Clips hair salon, T-Mobile store, Washville Car Wash, PetSmart, Mattress Firm, RadioShack, Sherwin-Williams hardware store, and PeoplesBank Banking Center.
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