Bertucci's Italian Restaurant

3.9
1099 reviews

About

Italian RestaurantPizza RestaurantBertucci's Italian Restaurant
Bertucci’s restaurants are firing-up brick ovens from New England to Virginia, each reflecting the distinct character and local charm of its community. Join us in West Roxbury MA, located on the VFW Parkway.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Bertucci's Italian Restaurant
683 VFW Pkwy, Chestnut Hill, MA
02467, United States

Hours

Reviews

3.9
1,099 reviews
5 stars
561
4 stars
204
3 stars
130
2 stars
63
1 star
141

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the food, particularly the pizza and pasta, but some reported issues with undercooked or incorrect orders.

Service Experience

Service quality varied; many customers highlighted excellent and attentive service from specific staff members, while others experienced chaotic or slow service.

Atmosphere

The restaurant's atmosphere received mixed reviews, with some enjoying the welcoming environment while others noted cleanliness issues and a need for renovations.

Pricing Concerns

Several customers felt the prices were high relative to the quality of food and service received.
  • LH
    Lori Hynes
    Jan 11, 2026
    5.0
    Excellent food, especially their big salads. Some of these have closed so I'm happy to see this one going strong.
  • CC
    Cora Chandler
    Jan 11, 2026
    1.0
    AM I THE ASSHOLE? I looked up on the website for pasta and it said it was 15 dollars, when I walked into the restaurant and sat down it said it was 20 dollars instead. I was already annoyed by the price change but still ordered the same thing. I ordered two fettuccine Alfredo’s. When we got the order the pasta bowls were WAYY too big. So we asked to send one back. The server was nice and said “sure” but then the manger came up to as asking what was wrong about the food. We politely told her there was nothing wrong, we just couldn’t eat TWO BIG BOWLS but we said we would pay for both. She got mad and said we were wasting food. We didn’t think she was going to throw the food out we would’ve gave it to someone but no she threw it away. As we were eating she kept looking/staring at us as-well as all the other employees. Mind you, we were the ONLY black/people of color in the WHOLE restaurant. When we were done eating, which was very quickly because we felt so uncomfortable in the environment the manger gave us another weird stare. We got a to go box and walked out. They didn’t say thanks for coming or anything unlike to eveyone else. This was a horrible experience and I won’t be coming here again.
  • JC
    Jaisani Carr
    Jan 11, 2026
    1.0
    Came in thought the pasta (Alfredo) was 15 dollars because that is stated on the app. I ordered 2 bowls of Alfredo that was 20 dollars each . The bowls ended up being huge so we took a bowl back. The manager came up to us ( two 16 year olds ) with a nasty attitude asking us why we didn’t want it anymore. We told her it was to much and she said “well you ordered it” we told her nothing was wrong with the plate it was just to much she took it back and told her employees we are a waste
  • PD
    Patrick Deacy
    Dec 31, 2025
    2.0
    Ordered fettuccine Alfredo from door dash. The portion is a good size and they included a ton of bread but Alfredo sauce is god awful. Tastes like water with cream. Do yourself a favor, stick to the pizza.
  • CD
    Cheryl Dyson
    Dec 20, 2025
    5.0
    I go to the Chestnut Hill location on the border of West Roxbury and I always have a great meal and great service.I come in at lunch and my uncle and I have the same waitress every time,Karen.She is super friendly and so knowledgeable about the menu.She is always smiling and always comes with hot rolls right after she seats us.Brings salads right away and is happy to bring more right away.Karen is a hard worker.We see her always helping everyone else out.The pizza is the best.The wood fired brick oven baked the pizza to perfection.And its great that there is a lunch menu at special prices.The food is also served hot with our waitress always coming to check to see if there is anything else we need.We like to thank Karen again for her friendliness and great care to customers .

Frequently Asked Questions About Bertucci's Italian Restaurant

Is this business open?

Yes, our Dinning room is open and Patio Seating is now available! We are also serving Takeout and Delivery options.

Does Bertucci's Italian Restaurant accept reservations?

Yes, Bertucci's Italian Restaurant accepts reservations to accommodate your dining plans.