Dunkin'

3.8
383 reviews
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Business Details

356 Eastern Ave, Chelsea, MA
02150, United States
(617) 889-1228
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chelsea, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
356 Eastern Ave, Chelsea, MA
02150, United States

Hours

Reviews

3.8
383 reviews
5 stars
204
4 stars
65
3 stars
30
2 stars
14
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, particularly from management, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders and poor handling of complaints, contributing to frustration and dissatisfaction.

Cleanliness and Quality

Several reviews mentioned unsanitary conditions and poor food quality, with some customers expressing concern over cleanliness in the establishment.

Staff Friendliness

Despite the negative feedback, some customers praised individual staff members for their friendliness and efficiency, indicating that experiences can vary.

Speed of Service

While some customers appreciated the quick service, others noted long wait times and understaffing issues, particularly during busy hours.
  • GF
    Gwenyth Fifield
    Dec 15, 2025
    1.0
    The lady at the drive through is AWFUL! So rude. We went at 10:30am, no one in line. When we pulled up we said one second to decide what to order. Over the next 30 seconds she responded “hello?” every 5 seconds. When we said we need a minute she responded with “we don’t have time for that”. So we left. She sucks. Definitely needs an attitude check or it’s time for a replacement.
  • KR
    King Rodriguez
    Oct 30, 2025
    1.0
    I ordered an ice coffee and I was about to take a sip then I noticed spit at the top 🤢. I guess I should’ve known something like this was going to happen because the manager ( I think his name was mario? ) was giving me a bad attitude.
  • DL
    D L
    Oct 30, 2025
    5.0
    When I do decide to stop for a quick breakfast in the morning I always choose this dunkin' donuts on Eastern Ave and Chelsea I live in Revere and I still rather go to the one in Chelsea because the food is always hot and fresh the coffee's always just the way I want it and they're so efficient I'm literally in there for 2 minutes and I'm out no matter how many people in front of me and above all their nice kind people thought I'd share my experience.
  • TJ
    Tyrone Jones
    Oct 29, 2025
    1.0
    As a regular who justs gets a hot coffee at this location in the morning, I opened the lid and I saw multiple white dots on my coffee. I used a spoon in my car to mix it but it was a sticky consistency!!!!????🤮 Never coming back here
  • MI
    Mario Irizarry
    Oct 28, 2025
    5.0
    Staff is always polite! Great team! Big change on this location also so fast on the drive thru
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Frequently Asked Questions About Dunkin'

What are the opening hours for this Dunkin' location in Chelsea, MA?

This Dunkin' location is open from 4:30 AM to 9:00 PM Monday through Friday, and from 5:00 AM to 9:00 PM on Saturdays and Sundays.

Does this Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' in Chelsea provides both delivery and curbside pickup services.