McDonald's

3.6
1334 reviews
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Business Details

17 Drum Hill Rd, Chelmsford, MA
01824, United States
(978) 459-3024
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
17 Drum Hill Rd, Chelmsford, MA
01824, United States

Hours

Reviews

3.6
1,334 reviews
5 stars
509
4 stars
295
3 stars
248
2 stars
90
1 star
192

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unhelpful staff, with several instances of incorrect orders and poor customer service experiences.

Food Quality

Mixed reviews on food quality, with complaints about stale or improperly prepared items, while some customers praised the freshness of certain menu items.

Cleanliness

The restaurant is generally noted for being clean and well-maintained, contributing positively to the dining experience.

Management

Feedback on management is inconsistent, with some praising specific managers for their professionalism and others criticizing the overall management of staff and service.

Drive-Thru Experience

The drive-thru service is frequently described as slow and chaotic, with several customers expressing frustration over long wait times and order accuracy.
  • CP
    Caitlyn Pacheco
    Dec 10, 2025
    5.0
    Managers especially their evening management is very nice and helpful
  • BL
    bih lil
    Nov 30, 2025
    1.0
    This place is not 24 hours. Please stop advertising it as such. If you shut down every method of picking up food from your location, you are closed. Enough said.
  • ZN
    Zachary Norton
    Nov 23, 2025
    3.0
    Most of the time our experience is wonderful here. This time some bleach blonde woman with a miserable attitude ruined it. I don’t often leave reviews but she made it worth it this time
  • 3A
    3rd Millennium Audio
    Nov 12, 2025
    4.0
    It's McDonalds. Not much more to say.
  • AM
    allison magee
    Nov 10, 2025
    1.0
    Placed a mobile order for breakfast before breakfast was over I pulled into parking lot at exactly 1030. Order was placed at 1025. The woman asked for my # and then told me they no longer had breakfast. I understand breakfast being over but my order was paid for and submitted before breakfast was done. I now have to wait up to a week for the refund. I asked if i could change the order because it was already paid was very rudly told no I had to cancel and place another order. I will never be coming back to tjis mcdonalds again.
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Frequently Asked Questions About McDonald's

What are the operating hours of the McDonald's at 17 Drum Hill Rd, Chelmsford, MA?

This McDonald's location is open 24 hours a day, 7 days a week, including delivery and drive-thru services.

Does this McDonald's location offer delivery and curbside pickup?

Yes, McDonald's at this address offers delivery, same-day delivery, no-contact delivery, and curbside pickup services.