Dunkin'

3.9
674 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chelmsford, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
105 Chelmsford St, Chelmsford, MA
01824, United States

Hours

Reviews

3.9
674 reviews
5 stars
329
4 stars
128
3 stars
93
2 stars
38
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and dismissive behavior from staff, with several instances of poor service and lack of professionalism.

Order Accuracy

Numerous complaints about incorrect orders and items being unavailable, leading to frustration among customers.

Cleanliness

Several reviews highlighted unsanitary conditions, particularly in the bathrooms, which detracted from the overall experience.

Speed of Service

Customers frequently noted slow service, especially in the drive-thru, with long wait times reported.

Product Quality

Mixed feedback on food and drink quality, with some customers enjoying their orders while others experienced issues with taste and freshness.
  • RG
    Ryan Gordon-Gonzales
    Nov 15, 2025
    5.0
    I don't know their name, but the worker with the septum ring was very sweet. I saw them bring out a sample of a refresher someone who is interested but not sure if they wanted to buy it. Really good customer service.
  • HP
    Hariadne Panisso
    Nov 15, 2025
    1.0
    They are lucky they are in a good location, because the drive thru is a joke, always a huge line, and they never get the order correctly! 😓
  • HH
    Hughie Garrison (Hugh)
    Oct 15, 2025
    4.0
    Very clean and friendly
  • LV
    LUIS JOSE BONILLA VASQUEZ
    Sep 10, 2025
    5.0
    Excelente servicio y un personal excelente
  • OO
    olivia
    Sep 7, 2025
    1.0
    As a former Dunkin employee this is the worst Dunkin I have EVER been too. The girl on the headset was extremely rude to start off with, I ordered a matcha w cold foam and I was handed the worst matcha I’ve ever seen I couldn’t even drink it. It was extremely clear to me that she added the milk and then just put the scoops of Matcha and didn’t even mix it at all not even how a latte is supposed to be made.. also got no cold foam lid just a regular lid with cold foam, spilling all off the top and to add to it she didn’t even give me a straw.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Chelmsford, MA?

Dunkin' in Chelmsford is open Monday through Friday from 4:00 AM to 9:00 PM, and on Saturdays and Sundays from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.