Dunkin'

3.7
424 reviews
Decked Out Lattes
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Business Details

80 Drum Hill Rd, Chelmsford, MA
01824, United States
(978) 458-0927
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chelmsford, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
80 Drum Hill Rd, Chelmsford, MA
01824, United States

Hours

Reviews

3.7
424 reviews
5 stars
211
4 stars
71
3 stars
36
2 stars
12
1 star
94

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly during busy hours, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect or incomplete orders, including missing items and wrong drinks.

Cleanliness

While some customers noted that the store was clean, others mentioned that it could be better maintained, especially during busy times.

Speed of Service

The speed of service was inconsistent; some customers praised quick service, while others experienced long wait times and delays.

Product Quality

Several reviews mentioned dissatisfaction with food quality, including stale donuts and poorly made drinks.
  • KJ
    Kristin Johnson
    4 days ago
    1.0
    Scolded me for ordering on app shortly before reaching speaker. I drive 45 mins to work here in Chelmsford and I shouldn’t be on my phone while driving, if I park and order, I have to fight with 3 different lanes of traffic merging into the drive thru. Drive thru girl said I needed to not do this and order ahead of time, then Said I needed to walk in and park. Manager Tried to say it’s for me and my wait time, but if they cared about my wait time, they wouldn’t ask me to park and walk in, AND it takes the same amount of time to make my order thru the app vs through the speaker. They said it’s the rules, I said it’s not mentioned in the app, she blamed the DM and their rules, refused to give me a contact number for DM, and was snappy and hostile and defended her employee who snapped and scolded me saying she did everything right. Word of mouth can be strong, dunks.
  • KN
    ken narciso
    4 days ago
    1.0
    The worst drive thru ever !!! Pull up to the speaker , place your order , pull up to the window then wait . Next car to speaker , they have you wait til the car at the window drives off . Meanwhile the drive tru line is 7-9 cars deep .
  • JA
    Jessica Armstead
    Nov 14, 2025
    1.0
    Every time I come here, every single time I’ve been it’s in the afternoon and the iced coffee is ALWAYS stale/burnt. Never fails. Also I wait soooooooo long even when I’m the only one in line. I really do not like this location they make so many mistakes
  • DV
    Devee Vasoya
    Nov 12, 2025
    1.0
    Probably this is one is the slowest dunkin i have ever visited. Just ordered a coffee and croissant. It took them ages to prepare. Not to forget because of there delay i almost missed my scheduled appointments. If you busy then hire ppl. And the workers, dont even get me started on this. None of them is interested in answering customers. Very disappointing and disgusting service.
  • ES
    Elizabeth Sosa
    Oct 25, 2025
    3.0
    i understand that there was a rush but are you kidding me how do you forget the other part of the muffin? also i paid for extra cheese :(
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Chelmsford, MA?

Dunkin' in Chelmsford, MA is open 24 hours a day, 7 days a week.

What special holiday drinks are currently available at this Dunkin'?

You can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher for the holiday season.