Italian RestaurantPizza RestaurantBertucci's Italian Restaurant
Bertucci’s restaurants are firing-up brick ovens from New England to Virginia, each reflecting the distinct character and local charm of its community. Like the original Bertucci’s, every kitchen is open, making our brick oven part of the restaurant experience. With a long-standing commitment to hospitality, we welcome you as our guest and promise to treat you as part of the Bertucci’s family. Join us in Chelmsford MA, on Littleton Road.
Many customers praised the service, particularly highlighting the exceptional performance of server Sharmin, while some reported slow or inattentive service.
Food Quality
Feedback on food quality was mixed; some enjoyed the pizza and rolls, while others found the pizza lacking in toppings and flavor.
Cleanliness Issues
Several reviews mentioned cleanliness concerns, particularly regarding the bathrooms and overall restaurant upkeep.
Order Management
Customers experienced issues with order accuracy and timing, including long waits for food and missing items.
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cheryl magnant
Dec 27, 2025
1.0
We went there for dinner and ordered the margarita pizza.it was basically tomatoe sauce with very little mozzarella on it .pizza was horrible and we each had a draft beer was flat and not good. Wouldn't rush back
RH
Rasim Həsənov
Dec 24, 2025
1.0
I'm an Uber driver, they made me wait for 40 minutes because of their own ignorance.
MQ
Mark Quimby
Dec 19, 2025
2.0
Ordered pizza and wings pick up for 6:20.
Arrived at 6:20.
Pizza and wings ready, waiting on rolls.
20 minutes later rolls came out.
Arrived home, less than 5 minutes away.
Needless to say cold pizza and cold wings.
Very disappointing.
SK
Stephenie K
Dec 14, 2025
5.0
We were at Bertuccis last night and had the most amazing wait staff, delicious food
I had the chicken pacatta and my husband had chicken parm! It was a large portion and very delicious! Salad and bread also delicious!! We haven’t been in years but we will surely be back soon!! Thank you for a great dinner before our show! ❤️
HW
Hannah Wirtz
Dec 5, 2025
5.0
I’m already having a disaster day. I messed up sugar cookies because I apparently don’t know what salt is, so now I’m behind, stressed, and also waiting on hold for the IRS like it’s a theme park ride.
I’m too fed up to cook, so we order Bertucci’s. DoorDash brings HALF the food. I call the restaurant, they say try to call DoorDash. DoorDash says “we credited you,” code for you’re still hungry, good luck. So I drive over to pick it up myself.
The kid at Bertucci’s is super nice, remakes the missing pizza. I walk outside, and the door uppercuts the box like it owes it money. Pizza goes FLYING. I swore like I was getting audited by the universe. A stranger asks, “You okay?” and the answer was absolutely, “Nope.”
I walk back in with my ruined pizza, and the kid looks at me like I survived a war. I ask if I can pay for another one. He refuses. So I tipped him $20 because therapy isn’t in his job description.
10/10 pizza. 100/10 for the kid who saved my sanity. Zero stars to the door.
Would order again. Should not be allowed to hold anything.