Dunkin'

3.8
514 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Charlestown, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
99 Cambridge St, Charlestown, MA
02129, United States

Hours

Reviews

3.8
514 reviews
5 stars
238
4 stars
120
3 stars
60
2 stars
31
1 star
65

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, with long wait times for food and drinks.

Cleanliness

Multiple reviews highlighted issues with cleanliness, particularly in the bathrooms and overall store condition.

Staff Attitude

While some customers praised friendly staff, others reported rude behavior and unprofessionalism from certain employees.

Order Accuracy

Many customers experienced issues with incorrect orders and inconsistent quality of food and drinks.

Management Issues

Several reviews pointed to poor management practices, including inadequate staffing and lack of training for employees.
  • RO
    Rod O
    Nov 4, 2025
    1.0
    DIRTY , sandwich guy goes to the front with his gloves on touching boxes touching surfaces comes back and makes sandwiches!!! They seem like they don’t care about hygiene there, I forgot my glasses and they told me they don’t have Lost and Found and I ask about the manager’s phone number and the rude guy person in charge , says go on Google it !!!! They need a responsible workers there. I hope headquarters will act on this and save their franchise!!!
  • CS
    Chris Stanmore-Major
    Oct 4, 2025
    4.0
    Beverages we're served fast, food was super slow. Friendly staff, but struggling with efficiency. I marked atmosphere down a little because the the waiting customers were getting irritated by their long waits.
  • JP
    Jeremiah Putnam
    Jul 11, 2022
    1.0
    Food takes a long time couple good workers could use better help ... always homeless people standing in front of the door.smoking cigarettes. Asking for money and whatever you got.
  • JR
    Juan Rodriguez
    Jun 4, 2019
    5.0
    Nice price $$Very goo6

Frequently Asked Questions About Dunkin'

What are the Dunkin' Charlestown location's operating hours?

Dunkin' Charlestown is open daily from 4:00 AM to 8:00 PM.

Does Dunkin' Charlestown offer delivery and curbside pickup?

Yes, Dunkin' Charlestown offers both curbside pickup and delivery services.