Brand Certified
Dunkin'
3.7(222 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
11 Austin St, Charlestown, MA
02129, United States
Certified by Dunkin' • Mar 01, 2026
(617) 242-4396
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Charlestown, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.7
222 reviews
5 stars
102
4 stars
45
3 stars
26
2 stars
12
1 star
37
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, with long wait times for orders and inadequate staffing during busy hours.
Customer Service
Many reviews highlighted poor customer service, including rude staff and lack of attention to customers' needs.
Cleanliness
While some customers noted cleanliness, others reported dirty bathrooms and a generally unkempt environment.
Order Accuracy
Numerous complaints were made about incorrect orders and missing items, particularly with online orders.
Coffee Quality
Mixed feedback on coffee quality, with some customers enjoying it while others found it subpar compared to other locations.
- FBFlippin Good Home BuyersFeb 12, 20261.0Lots of staff, very slow service. My food was not good. Not enough seating, someone asked to join us at our table. Bathrooms are dirty.
- GFGrace FuJan 12, 20265.0Nice and clean store!
- SOSean-Patrick OehrleNov 23, 20251.0This location has terrible doughnuts and worse sandwiches, takes advantage of being one of the only Dunkins in Charlestown
- TTTJNov 14, 20252.0Never enough employees working so the weight for anything cooked is 10-15 minutes minimum. The remodeled it but decided to take out 50% of the seating for some reason.
- JBJoe BoucherSep 13, 20252.0Had to wait extra long they don't know how to keep up with expresso machines and let the customers know when they are ordering there coffee you are out of certain milks before they place the orders definitely need better training
Frequently Asked Questions About Dunkin'
What are the opening hours of Dunkin' in Charlestown, MA?
Dunkin' in Charlestown, MA is open daily from 5:00 AM to 7:00 PM.
What seasonal drinks are currently offered at Dunkin'?
Currently, Dunkin' offers the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher as part of their holiday menu.
Can I order Dunkin' items for delivery or pickup?
Yes, Dunkin' offers both delivery and curbside pickup services to customers.
Does Dunkin' in Charlestown serve breakfast and lunch?
Yes, Dunkin' serves breakfast, lunch, and brunch options including coffee, espresso, donuts, and breakfast sandwiches.
Are there drive-thru services available at this Dunkin' location?
This Dunkin' location does not have a drive-thru service.
How can I order ahead to save time at Dunkin'?
You can order ahead using the Dunkin' mobile app available on the Apple App Store and Google Play Store for a fast grab and go experience.
Which nearby hair salons can I visit before or after grabbing a coffee at Dunkin'?
Sport Clips Haircuts of Charlestown at Bunker Hill Mall and Hair Cuttery are nearby hair salons you can visit before or after your Dunkin' visit.
What nearby shopping centers can I explore around Dunkin' in Charlestown?
Bunker Hill Mall is a nearby shopping center where you can shop and enjoy other amenities when visiting Dunkin'.
Are there any nearby pet stores close to Dunkin'?
Yes, Unleashed by Petco and Petco Animal Supplies are nearby pet stores close to Dunkin'.
Does Dunkin' in Charlestown provide free Wi-Fi and payment options?
Yes, Dunkin' offers free Wi-Fi and accepts both debit and credit card payments.
Brand Certified Facts from Dunkin'
This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Categories
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- Legal business name
- Hours of operation
- Phone number
- Official website