Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food RestaurantDomino's Pizza
Looking for great pizza in Charlestown? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from 277-279 Main Street # 279.
Numerous reviews highlighted poor customer service, including rude staff, unprofessional behavior, and unresolved complaints.
Food Quality
Several customers reported issues with food safety, including unsealed packaging and hygiene concerns, while others praised the taste of the pizza.
Order Accuracy
Many customers experienced problems with incorrect orders, missing items, and delivery issues, leading to dissatisfaction.
Delivery Issues
Customers frequently mentioned long wait times, canceled orders, and unresponsive delivery drivers.
GV
Grisel Vidal
Jan 4, 2026
1.0
I am writing this review because of a serious food safety issue and the extremely unprofessional way it was handled by both the driver and the manager.
My order was delivered without following my instructions. When I received it, there was chewing gum stuck to the outside of the pizza box, and both pizza boxes were completely unsealed. Because of this, I did not feel safe consuming the food.
I immediately called the store to report the issue. The driver, who identified himself as Tarek, and the manager both responded by accusing me of “just wanting my money back” rather than addressing the food safety concern.
The conversation escalated quickly and unnecessarily. Both the driver and the manager raised their voices, spoke to me in an aggressive and dismissive manner, and repeatedly talked over me instead of listening. Their tone was infuriating, hostile, and completely unprofessional. At no point did either of them show concern about the unsealed packaging or the foreign object attached to the box.
I was asked to return the food, which could have been reasonable, but given the condition of the delivery and the way I was spoken to, the situation became uncomfortable and confrontational rather than solution-focused and I did not feel comfortable meeting the unprofessional driver with a nasty mouth and manners.
Unsealed food containers and foreign objects on delivery packaging are unacceptable in food service. The way this situation was handled showed a complete lack of professionalism and concern for customer safety. It's like they wanted me to lose my mind when speaking with them.
SS
sleepy sloth
Dec 14, 2025
1.0
I hate to write this as I order from here often, but as of 12/14/25 do not sign any receipts.They may give you if you have paid online for delivery. One of their delivery drivers took it upon themselves to add themselves.A two dollar tip and the manager is only willing to just give me the two dollars back.I cannot support a business that is willing to steal from its customers.
MX
Mauricio Xavier
Dec 5, 2025
1.0
Poor portion…
EC
Edward Chen
Sep 21, 2025
1.0
Overall disappointing customer service.
Ordered car side delivery and they forgot one of my drinks. Of course I didn't find out till I got all the way home. Called for a refund or credit, but was denied as the amount was too small. They told me I could come back to the store myself to get my drink, which I wasn't going out of my way to do.
Lady over the phone told me that the next time I visit, they will give me the drink I was owed, and that they will keep track of it via telephone to log it. Next time I showed up for my drink, they gave me an incredibly difficult time, and they were saying that they have no logged information that I was missing my drink from my previous order.
This was my go-to Dominos location, but not anymore.
What types of pizza crusts does Domino's Pizza in Charlestown offer?
Domino's offers New York Style, Handmade Pan, and Parmesan Stuffed Crust pizzas.
What are the pickup and delivery options available at Domino's Pizza in Charlestown?
They provide curbside pickup, delivery, and no-contact delivery services.
What are the store hours for Domino's Pizza in Charlestown?
Open Monday to Sunday from 10:30 AM; closing at 11:00 PM Sunday to Wednesday and 12:00 AM Thursday to Saturday.
Where is Domino's Pizza located in Charlestown?
It is located at 277-279 Main Street #279, Charlestown, MA 02129, USA.
Which payment options are accepted at Domino's Pizza in Charlestown?
Accepted payments include American Express, Visa, Mastercard, Discover, Apple Pay, Google Pay, PayPal, Bitcoin, Afterpay, Klarna, Cash, and others.
How can I order pizza for delivery or carryout from Domino's Pizza in Charlestown?
You can order online at their website or use the Domino's mobile apps available on iOS and Android.
Are vegetarian options available at Domino's Pizza in Charlestown?
Yes, Domino's serves vegetarian dishes.
What other dining options are near Domino's Pizza in Charlestown?
Nearby options include mister Q. cafe for coffee and light meals, Johnny Pomodoro for additional pizza selections, and Paolo's Trattoria for Italian cuisine.
What nearby services can I access when visiting Domino's Pizza in Charlestown?
Nearby you can find a UPS Access Point for shipping, T-Mobile for mobile accessories, and Radical Storage for luggage storage.
Are there any local fitness or personal care facilities near Domino's Pizza in Charlestown?
Yes, Fitness Together gym and Krasa Nails and Spa are close by for fitness and beauty services.