Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food RestaurantDomino's Pizza
Looking for great pizza in Charlestown? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's Pizza near you is here to satisfy your cravings with taste and quality. Order from 277-279 Main Street # 279.
I am writing this review because of a serious food safety issue and the extremely unprofessional way it was handled by both the driver and the manager.
My order was delivered without following my instructions. When I received it, there was chewing gum stuck to the outside of the pizza box, and both pizza boxes were completely unsealed. Because of this, I did not feel safe consuming the food.
I immediately called the store to report the issue. The driver, who identified himself as Tarek, and the manager both responded by accusing me of “just wanting my money back” rather than addressing the food safety concern.
The conversation escalated quickly and unnecessarily. Both the driver and the manager raised their voices, spoke to me in an aggressive and dismissive manner, and repeatedly talked over me instead of listening. Their tone was infuriating, hostile, and completely unprofessional. At no point did either of them show concern about the unsealed packaging or the foreign object attached to the box.
I was asked to return the food, which could have been reasonable, but given the condition of the delivery and the way I was spoken to, the situation became uncomfortable and confrontational rather than solution-focused and I did not feel comfortable meeting the unprofessional driver with a nasty mouth and manners.
Unsealed food containers and foreign objects on delivery packaging are unacceptable in food service. The way this situation was handled showed a complete lack of professionalism and concern for customer safety. It's like they wanted me to lose my mind when speaking with them.
SS
sleepy sloth
Dec 14, 2025
1.0
I hate to write this as I order from here often, but as of 12/14/25 do not sign any receipts.They may give you if you have paid online for delivery. One of their delivery drivers took it upon themselves to add themselves.A two dollar tip and the manager is only willing to just give me the two dollars back.I cannot support a business that is willing to steal from its customers.
MX
Mauricio Xavier
Dec 5, 2025
1.0
Poor portion…
DE
Dennis Elwell
Feb 7, 2018
4.0
Surprisingly good pizza! After growing up just over the bridge from that North End I didn't expect much. But was very surprised. The dough makes it in my opinion, & they have good dough. I also got the Chocolate Lava Cakes, which were awesome! Only they didn't include the icing even though I requested it. Overall, I'd recommend it to people who might want something different than Papa Gino's or some other places once in a while.
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