McDonald's

3.3
1010 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • BreakfastAvailable
  • LunchAvailable

Location

McDonald's
186 Ale Wife Brook Pky, Cambridge, MA
02138, United States

Hours

Reviews

3.3
1,010 reviews
5 stars
363
4 stars
162
3 stars
170
2 stars
94
1 star
221

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely slow service, with wait times often exceeding 15-30 minutes, and instances of rude or unprofessional staff behavior.

Cleanliness

Many reviews highlighted significant cleanliness issues, including dirty tables, unsanitary conditions in the bathrooms, and overall neglect of hygiene standards.

Order Accuracy

Customers frequently experienced issues with incorrect orders, missing items, and poor handling of food, raising concerns about food safety and service reliability.

Customer Experience

Overall, the customer experience was negatively impacted by unhelpful staff, lack of attention to customers, and a chaotic environment, leading to frustration among patrons.
  • FE
    Furkan Ege
    Jan 5, 2026
    5.0
    Good store
  • KA
    Kürşat Acar
    Jan 1, 2026
    1.0
    This store has incredibly slow and unprofessional employees who don't take anyone seriously.
  • TG
    Tom Gorin
    Dec 21, 2025
    3.0
    It's ok I suppose. The quarter pounder tasted weird on this visit, hence the low score for food. For fast food, this place is really slow (15 minutes from order to food delivery). It's also pretty dirty... Last but not least, portions are getting smaller and smaller. It's actually quite shocking and very apparent for someone who visits only occasionally.
  • CC
    Can Can
    Dec 10, 2025
    1.0
    Hi, I’m here to pick up an order, but your staff completely ignored me and acted as if I wasn’t even there. The level of carelessness and how relaxed everyone is while a customer is waiting is honestly shocking. This kind of unprofessional attitude is really strange and unacceptable.👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
  • SM
    Sophia Mothersil
    Dec 4, 2025
    1.0
    Terrible service, can not refill your cup, extremely slow, staff is rude, all the staff is in the back, customers are confused. I witnessed an employee with dirty fingers removing the fries with his nasty hands and putting it back in the fry warmer. Although, this location has been updated everything is just awful. Fast food was not fast food. It took me 30mins to receive the food no exaggeration!!

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 186 Ale Wife Brook Parkway?

McDonald's is open daily from 7:00 AM to 2:00 AM.

Does this McDonald's offer delivery service?

Yes, delivery is available every day from 6:00 AM to 2:29 AM with options for same-day and no-contact delivery.