Dunkin'

3.7
394 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Cambridge, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
517 Concord Ave, Cambridge, MA
02138, United States

Hours

Reviews

3.7
394 reviews
5 stars
185
4 stars
69
3 stars
49
2 stars
24
1 star
67

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including wrong drinks and missing items, leading to customer dissatisfaction.

Coffee Quality

Several customers expressed disappointment with the quality of coffee, describing it as bitter or not made correctly.

Staff Friendliness

While some customers praised individual staff members for their friendliness, overall experiences with staff were mixed, with many noting a lack of warmth or engagement.

Convenience

The drive-thru service was appreciated for its convenience, although it was often criticized for slow service.
  • AP
    Adi Patil
    Sep 22, 2025
    3.0
    i ordered multiple things but especially i ordered iced caramel swirl. the coffee was extremely bitter. the barista did not make it right as this is my favorite coffee but it wasnt made right. it was bitter and also did not have any caramel. also the coffee did not taste good. had a weird taste. could not drink the coffee and had to throw it away. waste of my money. i am dissatisfied.
  • MB
    matheus breder
    Sep 22, 2025
    5.0
    amazing
  • CV
    Chingiz Vagapov
    Aug 24, 2025
    5.0
    Good
  • LK
    Lamis Kr
    Aug 13, 2025
    5.0
    Went 08/13 around 4:15 pm there service was excellent, very satisfied !!
  • BF
    Brett Flynn
    Aug 6, 2025
    2.0
    Ordered a cold brew with foam. Order came out as straight coffee, no ice no foam. Then to correct the order, they added the smallest amount t if foam on top. Is the only way someone in America will make an effort is if they think there is a tip at the end?

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 517 Concord Ave, Cambridge?

Dunkin' is open from 5:00 AM to midnight Monday, and open 24 hours Tuesday through Saturday. On Sunday, it is open until 8:00 PM.

Does Dunkin' at this location offer delivery and pickup services?

Yes, Dunkin' offers both curbside pickup and delivery services at this location.