Dunkin'

3.7
234 reviews
Decked Out Lattes
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Business Details

1 White St, Cambridge, MA
02140, United States
(617) 354-8336
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Cambridge, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1 White St, Cambridge, MA
02140, United States

Hours

Reviews

3.7
234 reviews
5 stars
91
4 stars
53
3 stars
45
2 stars
15
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with specific complaints about rude staff and lack of assistance.

Order Accuracy

Many customers reported issues with incorrect orders and inconsistent food quality, leading to dissatisfaction.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms and overall store cleanliness.

Staff Attitude

Feedback indicated a generally negative attitude among staff, with some customers feeling disrespected or ignored.

Speed of Service

Customers experienced slow service, particularly during busy times, despite some noting quick service on less busy occasions.
  • RA
    R Anonymous
    Nov 4, 2025
    1.0
    No good customer service with these guys working today November 4th 2025 around 4 pm,specially the African girl. She doesn't know how to deal with difficult situation.
  • ET
    Erica Torpey
    Oct 8, 2025
    1.0
    I got a blueberry refresher and it literally has coffee in it. How do you mess that up?? My order is never right when I come to this location
  • NI
    Nice Ice
    Sep 12, 2025
    3.0
    Die Verkäuferin war nett, aber der pumpkin loaf cake schmeckte nicht danach. Er schmeckte eher nach Lebkuchen.
  • DM
    Dustin Monick
    Jun 3, 2025
    1.0
    First off I've never been so disrespected in my life. I go in to order and the old Indian lady with thé accent started to yell out me and removing all the orders from the to go.. but I was waiting in line to order. Start to tell me tha. You need to go, I have good memory. I will call cops.. second .I've never been in that Dunkin donuts in my life, Im here visiting my family member.im not from Boston, so what memories do you have of me. I don't understand how she has a job there...I been a long time Dunkin donuts customer, I will never go into another Dunkin in my life cause of how I just got treated.
  • RS
    Renee Swan
    Jan 5, 2021
    4.0
    Possibly understaffed (or closing time?), was a bit busy for the amount of staff when I went. The new brew Explorer Batch is pretty good, tried it w/the toasted coconut flavor. Feel bad the girl at the register had to fresh make a batch though, had no idea they were out!
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Cambridge, MA?

Dunkin' in Cambridge, MA is open daily from 5:00 AM to 8:00 PM.

Does Dunkin' offer delivery and pickup services at this location?

Yes, Dunkin' offers both delivery and curbside pickup services.