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Dunkin' Zero
Brand Certified

Dunkin'

3.9
(301 reviews)

Business Details

(617) 491-1400
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Cambridge, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2480 Massachusetts Ave, Cambridge, MA
02140, United States

Hours

Reviews

3.9
301 reviews
5 stars
159
4 stars
52
3 stars
36
2 stars
15
1 star
39

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff are mixed, with some praising friendly service while others report rudeness and unprofessional behavior.

Order Accuracy

Many customers noted issues with order accuracy, including missing items and incorrect orders.

Staff Efficiency

Service speed varies significantly; some customers report quick service while others experienced long wait times.

Cleanliness

The cleanliness of the location received positive remarks, although some reviews mentioned areas needing improvement.

Management

Feedback on management is inconsistent, with some praising effective leadership while others criticize poor management practices.
  • VG
    V G
    5 days ago
    1.0
    I ordered a medium iced macchiato through the mobile app and arrived about 10 minutes later, but still had to wait another 20 minutes at the store. It was really frustrating, especially since the whole point of ordering ahead is to save time. On top of that, the drink quality has been consistently disappointing. I specifically paid for an extra shot of espresso, yet it’s often not added, and the coffee ends up tasting weak and poorly made. I hope more attention can be given to both order accuracy and preparation time
  • MD
    Maria Raquel Dias
    Feb 20, 2026
    5.0
    Fantastic place, great service and the staff were incredibly friendly. I highly recommend it. Raquel Haitz Vox One
  • SC
    Shafrina Chikhalia
    Oct 4, 2025
    1.0
    Worse experience ever! Only one staff member was working, and he had a terrible attitude. It took him forever to fill the orders — we waited almost half an hour just to get ours. They really need to hire more staff and improve their customer service.
  • RP
    Ridge Pierce
    Sep 27, 2025
    2.0
    Served their friends before multiple others in line. I just ordered a small coffee
  • SY
    Sundus Yusuf
    Jun 21, 2023
    5.0
    I love this store and the people that work in it. They make sure you enjoy not only their menu but their professionalism and kindness in their dealings with customers. I definitely recommend this Dunkin store to everyone who is looking for a professional, kind and caring establishment.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' at 2480 Massachusetts Ave, Cambridge, MA?

Dunkin' is open Monday to Saturday from 4:30 AM to 7:00 PM, and Sunday from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location provides both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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