Chipotle Mexican Grill

3.5
735 reviews
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Business Details

255 Main St, Cambridge, MA
02142, United States
(857) 500-4031
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Kendall Square MIT is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
255 Main St, Cambridge, MA
02142, United States

Hours

Reviews

3.5
735 reviews
5 stars
269
4 stars
175
3 stars
76
2 stars
52
1 star
163

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted extremely rude and unhelpful staff, with many customers experiencing poor service and communication issues.

Cleanliness

Customers consistently reported that the restaurant was dirty, with unclean tables and unsanitary conditions.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and poor portion sizes.

Food Quality

While some customers enjoyed the food, others reported issues with food preparation, including cold meals and poorly made burritos.

Wait Times

Long wait times for both in-store orders and online pickups were frequently mentioned, with many customers frustrated by delays.
  • LD
    Luca Degasper
    Nov 15, 2025
    4.0
    Cibo buonissimo e porzioni molto abbondanti. Un po' difficile comunicare con lo staff in inglese 😅
  • LR
    Laura Riva
    Nov 9, 2025
    2.0
    I asked how It worked and the guy couldn't speak in english. Rude girl screamed at us. Good food.
  • LL
    Lily
    Nov 7, 2025
    1.0
    Staff is impatient. The salad was not probably packed. The “black bean sauce” was spilled everywhere and all over my new clothes.
  • CW
    Christopher Waffles
    Nov 5, 2025
    1.0
    I try to never leave negative reviews, but this location is always a problem. Today the cashier walked away right before I went up to pay. After a few minutes of nobody addressing this I tried to get people's attention and was completely ignored. I tried to flag down an employee who was clearly off the clock which he stated but he did try to get someone to help me. No one did. I hadbto leave because my bus was pulling away so I just left my food on the counter. From the bus I could see minutes later that no one had come to take of the customers behind me. Either fix this location or close it.
  • DD
    Daniel Doza
    Oct 21, 2025
    1.0
    Terrible service. Extremely rude staff. Got yelled at for trying to use a coupon. The team member yelled multiple times “we don’t do that here” while I was trying to scan the coupon. Seems like they were trying to scam you for no reason. Don’t come here. Something shady is happening at this location.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Kendall Square MIT?

Chipotle Kendall Square MIT is open daily from 10:00 AM to 11:00 PM.

Where is Chipotle Kendall Square MIT located?

It is located at 255 Main St, Middlesex, Cambridge, MA 02142, behind the Marriott Hotel.