Business Details
About
Mexican Restaurant
Chipotle Fresh Pond is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
2.9
493 reviews
5 stars
140
4 stars
85
3 stars
49
2 stars
37
1 star
182
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and a lack of professionalism.
Food Quality
Numerous reviews mentioned subpar food quality, including undercooked rice, stale ingredients, and incorrect orders.
Portion Sizes
Many customers expressed dissatisfaction with the small portion sizes, often feeling shortchanged for the price paid.
Cleanliness
The establishment was often described as dirty, with overflowing trash and unclean dining areas.
Operational Problems
The location consistently opened late and frequently ran out of key ingredients, leading to frustration among customers.
- RSRyan S2 days ago1.0Was yelled at after ordering on door dash pick up for myself the The lady was completely unhinged I said my order was not ready by screaming at me not ready! Someone else came to the front after I waited 5 minutes and asked me what I was waiting on the lady just screamed he's not ready I then told him my name and explained was waiting on an order and it was a doordash pickup for myself!!!!!! She said someone already picked it up I said that's impossible because it's for me I get points your using DoorDash and deals so if that gentleman did not come to the front and talk to me who knows how long it would have waited she just dismissed me completely poor attitude and was so rude I was very embarrassed will never return to this location
- QQQuintelaNov 7, 20251.0OMG! The food was pure salt! Could not even finish my plate! Terrible
- TNtemp NYNov 3, 20251.0Posting this on November 3rd. Why are they closing at 7PM? The interaction we had with the woman employee was extremely unpleasant. She is disgustingly rude and probably needs to get trained again
- VSVirginia SenfOct 25, 20251.0Show up at 10:45, no one even unlocks the door until another person starts pounding on it at 10:55. Looks like they aren’t even tracking online orders
- RSReid SlavinOct 23, 20251.0This is THE WORST Chipotle. Consistently out of ingredients such as brown rice and guacamole. Waited twenty minutes to find out no guacamole. Then, given attitude when inquiring about making a sign so those behind me are aware. Try another location!
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Cambridge?
Chipotle Mexican Grill is located at 227 Alewife Brook Pkwy, across from Fresh Pond Mall in Cambridge, MA 02138.
What are the operating hours of Chipotle Fresh Pond?
Chipotle Fresh Pond is open daily from 10:45 AM to 11:00 PM.
Can I order Chipotle online or get delivery from the Cambridge location?
Yes, Chipotle Fresh Pond offers online ordering with in-store pickup and delivery services.
Does Chipotle Fresh Pond accept credit cards and offer catering services?
Yes, they accept credit cards and provide catering services along with gift cards and various delivery options.
How does Chipotle ensure the quality of its food?
Chipotle focuses on 'Food with Integrity,' using responsibly sourced ingredients from humane and sustainable farms, and avoiding artificial colors, flavors, or preservatives.
What nearby restaurants can I visit besides Chipotle in the Fresh Pond area?
Nearby restaurants include Genki Ya (Japanese sushi), Ground Round Restaurant (American), Bon Me Fresh Pond (Vietnamese), and Cheddar's Pizzeria.
Are there any nearby grocery or specialty food stores near Chipotle Fresh Pond?
Yes, Trader Joe's, a health food and grocery store with a liquor section, is nearby.
What nearby coffee shops are close to Chipotle Fresh Pond that I can visit?
Starbucks and Dunkin Donuts are nearby coffee shops you can visit before or after your meal at Chipotle.
Is there public transit or any notable landmarks near Chipotle Fresh Pond to help a visitor find it?
Chipotle is located across from Fresh Pond Mall, a notable landmark in the area, which can help you locate the restaurant easily.
How can I contact Chipotle Fresh Pond for inquiries or feedback?
You can contact Chipotle Fresh Pond by phone at +1 617-500-9373 or email at ma.1299.freshpond@chipotle.com.