Brand Certified
Chipotle Mexican Grill
2.9(510 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
227 Alewife Brook Pkwy, Cambridge, MA
02138, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(617) 500-9373
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/ma/cambridge/227-alewife-brook-pkwy?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1299
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Fresh Pond is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
2.9
510 reviews
5 stars
144
4 stars
88
3 stars
50
2 stars
40
1 star
188
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous reviews highlighted rude and unhelpful staff, with many customers experiencing poor service and disrespectful interactions.
Food Quality
Customers frequently reported issues with food quality, including undercooked rice, stale ingredients, and overall lack of freshness.
Portion Sizes
Many reviews mentioned consistently small portion sizes, with customers feeling shortchanged on ingredients despite high prices.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and trash, contributing to a negative dining experience.
Operational Problems
The location often fails to open on time and has issues with fulfilling online orders correctly, leading to customer frustration.
- MAMadison AndersonFeb 15, 20265.0Don’t let the reviews scare you, this is a very normal chipotle 👍
- JGJeannine GallowayFeb 10, 20263.0Didnt appreciate the person who waited on me. I shouldn't have to get the stink eye if I happen to ask for something
- PHPaul HoarFeb 9, 20264.0Always filling. Always hot. Folks there are helpful and friendly.
- MGMoose GotdajuiceFeb 2, 20261.0The rat infestation is getting out of hand. I was picking up and while I was waiting, a whole gang of them came running out from the kitchen. I will not be eating anything here again.
- DSDave SchjoldenJan 11, 20264.0This Chipotle has improved. Cleanliness and service are better than they were in 2024, portions are consistent and generous. There is still room to improve.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Cambridge?
Chipotle Mexican Grill is located at 227 Alewife Brook Pkwy, across from Fresh Pond Mall in Cambridge, MA 02138.
What are the operating hours of Chipotle Fresh Pond?
Chipotle Fresh Pond is open daily from 10:45 AM to 11:00 PM.
Can I order Chipotle online or get delivery from the Cambridge location?
Yes, Chipotle Fresh Pond offers online ordering with in-store pickup and delivery services.
Does Chipotle Fresh Pond accept credit cards and offer catering services?
Yes, they accept credit cards and provide catering services along with gift cards and various delivery options.
How does Chipotle ensure the quality of its food?
Chipotle focuses on 'Food with Integrity,' using responsibly sourced ingredients from humane and sustainable farms, and avoiding artificial colors, flavors, or preservatives.
What nearby restaurants can I visit besides Chipotle in the Fresh Pond area?
Nearby restaurants include Genki Ya (Japanese sushi), Ground Round Restaurant (American), Bon Me Fresh Pond (Vietnamese), and Cheddar's Pizzeria.
Are there any nearby grocery or specialty food stores near Chipotle Fresh Pond?
Yes, Trader Joe's, a health food and grocery store with a liquor section, is nearby.
What nearby coffee shops are close to Chipotle Fresh Pond that I can visit?
Starbucks and Dunkin Donuts are nearby coffee shops you can visit before or after your meal at Chipotle.
Is there public transit or any notable landmarks near Chipotle Fresh Pond to help a visitor find it?
Chipotle is located across from Fresh Pond Mall, a notable landmark in the area, which can help you locate the restaurant easily.
How can I contact Chipotle Fresh Pond for inquiries or feedback?
You can contact Chipotle Fresh Pond by phone at +1 617-500-9373 or email at ma.1299.freshpond@chipotle.com.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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