Business Details
About
Mexican Restaurant
Chipotle Fresh Pond is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
2.9
502 reviews
5 stars
140
4 stars
87
3 stars
49
2 stars
39
1 star
187
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Numerous reviews highlighted rude and unhelpful staff, with many customers feeling disrespected during their interactions.
Food Quality
Customers frequently reported issues with food quality, including undercooked rice, stale ingredients, and overall poor taste.
Portion Sizes
Many reviews mentioned consistently small portion sizes, leading to dissatisfaction among customers who felt they were not getting value for their money.
Service Issues
Customers experienced significant delays in service, including late openings and incorrect online orders, contributing to a frustrating dining experience.
Cleanliness
Several reviews pointed out unsanitary conditions in the restaurant, including dirty tables and overflowing trash.
- DSDave Schjolden1 day ago4.0This Chipotle has improved. Cleanliness and service are better than they were in 2024, portions are consistent and generous. There is still room to improve.
- XXXZDec 20, 20251.0Rude manager and staff
- NNNushDec 19, 20251.0The servers are extremely racist. When I asked for tomatoes on my burrito they said they don't have any although we could see some in their containers. And when a white individual right after us asked for tomatoes. The servers waited till we paid the bill. And then gave them tomatoes. Shameful act from servers who themselves are of color
- LOLuis OlivaDec 4, 20251.0Good customer service but the food is not fresh. I even asked to try the Guacamole before asking for it and I was denied, go it and it for sure tasted bad. Maybe they keep the food for too long?
- RSRyan SNov 22, 20251.0Was yelled at after ordering on door dash pick up for myself the The lady was completely unhinged I said my order was not ready by screaming at me not ready! Someone else came to the front after I waited 5 minutes and asked me what I was waiting on the lady just screamed he's not ready I then told him my name and explained was waiting on an order and it was a doordash pickup for myself!!!!!! She said someone already picked it up I said that's impossible because it's for me I get points your using DoorDash and deals so if that gentleman did not come to the front and talk to me who knows how long it would have waited she just dismissed me completely poor attitude and was so rude I was very embarrassed will never return to this location
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Cambridge?
Chipotle Mexican Grill is located at 227 Alewife Brook Pkwy, across from Fresh Pond Mall in Cambridge, MA 02138.
What are the operating hours of Chipotle Fresh Pond?
Chipotle Fresh Pond is open daily from 10:45 AM to 11:00 PM.
Can I order Chipotle online or get delivery from the Cambridge location?
Yes, Chipotle Fresh Pond offers online ordering with in-store pickup and delivery services.
Does Chipotle Fresh Pond accept credit cards and offer catering services?
Yes, they accept credit cards and provide catering services along with gift cards and various delivery options.
How does Chipotle ensure the quality of its food?
Chipotle focuses on 'Food with Integrity,' using responsibly sourced ingredients from humane and sustainable farms, and avoiding artificial colors, flavors, or preservatives.
What nearby restaurants can I visit besides Chipotle in the Fresh Pond area?
Nearby restaurants include Genki Ya (Japanese sushi), Ground Round Restaurant (American), Bon Me Fresh Pond (Vietnamese), and Cheddar's Pizzeria.
Are there any nearby grocery or specialty food stores near Chipotle Fresh Pond?
Yes, Trader Joe's, a health food and grocery store with a liquor section, is nearby.
What nearby coffee shops are close to Chipotle Fresh Pond that I can visit?
Starbucks and Dunkin Donuts are nearby coffee shops you can visit before or after your meal at Chipotle.
Is there public transit or any notable landmarks near Chipotle Fresh Pond to help a visitor find it?
Chipotle is located across from Fresh Pond Mall, a notable landmark in the area, which can help you locate the restaurant easily.
How can I contact Chipotle Fresh Pond for inquiries or feedback?
You can contact Chipotle Fresh Pond by phone at +1 617-500-9373 or email at ma.1299.freshpond@chipotle.com.