Ben & Jerry’s

Reviews

• MW

  Michelle Wong

  Apr 14, 2026
  1.0
  I got handed a MELTED ice cream cone after waiting for 30+ min in line. The ice cream was already dripping and falling off the cone on the employee, but one of the other employees said to just give it to me and refused to give me a cup even though I asked three times. Because they gave it to me dripping, it got on my shoes immediately, on the shop floor, on the floor around Harvard Square, and even possibly the long line of customers I had to maneuver around with two hands covered in chocolate. I couldn’t even go to a different shop to ask for a cup because my hands were covered in chocolate, and the employees didn’t even hand me a napkin— other customers had to help me and were shocked by the employees’ lack of empathy. The photo doesn’t even capture the chaotic mess they handed to me since I wrapped it in napkins. After donating money to their partnered cause and waiting over half an hour for something that I hoped to brighten my day, this is beyond disappointing.
• ES

  Eugen Siretanu

  Apr 2, 2026
  5.0
  Amazing spot!! The ice cream was delicious, but what really made it was Hannah—so kind, attentive, and full of good energy. Service like that makes all the difference. Highly recommend!!
• NN

  nod!sk

  Mar 11, 2026
  5.0
  Great service and a large variety of flavours. I absolutely love the Rainbow Sprinkle cones. No matter if it is hot or cold outside, You can enjoy a great Ice cream over here.
• JB

  Jaye Aster Broder

  May 6, 2023
  3.0
  The Ben & Jerry’s is open despite construction along the building. There are many flavors. The children’s cup with a topping is $7.25, the same price as an adult small. The cones looked very good but are largely premade and not warm. There is no seating inside. It was not crowded when I went but I imagine it could get crowded very quickly.