McDonald's

3.7
1043 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
55 Middlesex Tpke, Burlington, MA
01803, United States

Hours

Reviews

3.7
1,043 reviews
5 stars
399
4 stars
244
3 stars
186
2 stars
68
1 star
146

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, often requiring them to return for corrections.

Service Quality

Feedback highlighted a mix of rude and unhelpful staff, with some customers experiencing aggressive behavior from employees.

Food Quality

Several reviews mentioned poor food quality, including stale items and incorrect preparation, leading to dissatisfaction.

Cleanliness

Customers frequently noted unsanitary conditions in the dining area and restrooms, contributing to a negative experience.

Speed of Service

Many reviews indicated long wait times, particularly in the drive-thru, with some customers expressing frustration over delays.
  • JC
    Ja89_ Channel
    Jan 5, 2026
    5.0
    Fast drive thru.
  • JL
    Jay Lamothe
    Dec 10, 2025
    1.0
    Well I started going to McDonalds back in 1972 . The portions have gotten tiny while the prices have quadrupled!! A double cheese burger is $4.00 and there is nothing to it. The Filet o fish is 1/4 the size it once was and is now $6.00 I will never eat at McDonald’s again. !!!EVER !!!!
  • SH
    Salman Haider
    Nov 30, 2025
    1.0
    Went to get mc flurries and I wanted to use my app and asked if I could apply the points. The young woman I was speaking to was short, rude on top of being hard to understand. I understand it gets late and their jobs are tiring but that is not an excuse to disrespect a polite paying customer. The food and payment was alright but the attitude was absolutely horrible and I would not want that same person again or wish for anyone else to be serviced by her.
  • CH
    Cheryl Hutchinson
    Nov 16, 2025
    3.0
    If you do not check your order you will get to where your going only to find the wrong item in your bag most often.
  • CM
    Carolina Miller
    Nov 14, 2025
    1.0
    Horrible service. The guy that took our order didn't understand us and was yelling. The drinks were flat. The inside was dirty.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Burlington, MA?

McDonald's in Burlington, MA is open from 5:00 AM to 12:00 AM Sunday through Thursday, and from 5:00 AM to 1:00 AM on Fridays and Saturdays.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's location has a drive-through open from 5:00 AM to 12:00 AM on Sunday through Thursday, and until 1:00 AM on Fridays and Saturdays.