Brand Certified
Dunkin'
3.7(365 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
182A Cambridge St, Burlington, MA
01803, United States
Certified by Dunkin' • Mar 01, 2026
(978) 806-0382
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Burlington, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.7
365 reviews
5 stars
172
4 stars
73
3 stars
33
2 stars
21
1 star
66
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers reported rude and unprofessional behavior from staff, particularly at the drive-thru.
Order Accuracy
Frequent complaints about incorrect orders, including mobile orders, and food items being poorly prepared.
Service Speed
Customers consistently noted slow service times, especially in the drive-thru, leading to frustration.
Cleanliness and Quality
Concerns were raised about food quality, including burnt or improperly cooked items, and unsanitary practices observed by staff.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
- JKJess kFeb 6, 20261.0Charged me for water with a purchase. Who does that!? And it was over a dollar too… I literally think that is a crime somehow. Girl at the register at the drive through was rude as hell even before the water too
- AGAlex GiampapaJan 13, 20261.0Meal was remade 3 times according to my highly specific demands. Server was still nice to me after chucking my plate across the room and screaming in their face. 1 star.
- M3Mestupberryz 38Jan 1, 20261.0Two employees arguing and they gave me frozen hash browns. Literally just do your job come on
- MPMoni PrakDec 11, 20251.0Staff are usually very friendly and helpful, but today’s (12/11 @10:30am) staff at the drive thru was very rude. She clearly did not want to be there.
- LALukas AbreuOct 20, 20251.0I just walked Dunkin to order a bagel. I see a worker outside smoking a cigarette as it blows in my face. I get into the store and no worker is there to take my order. Until the heavy set guy smoking a cigarette comes in and Rudely asks me what I want. I say we have an online order which contained a bagel. I ask him nicely to put cream cheese on it and he says “no I can only put in on the side” this was weird to me because everyone I ask puts it on for me this was the first guy that didint. I get my bagel and walk back to the car only to open it and it was not in any plastic wrap only contained a knife and cream cheese. The worst part was it was not cut in half and just looked like a 2 year old put it in a bag. This worker should most definitely be reprimanded I will not be coming back.
Frequently Asked Questions About Dunkin'
What are the operating hours for Dunkin' in Burlington, MA?
Dunkin' in Burlington, MA is open from 4:00 AM to 9:00 PM Monday through Saturday, and from 5:00 AM to 7:00 PM on Sundays.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What are some of the new holiday menu items available at Dunkin'?
You can try the new Cookie Butter Cloud Latte, the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, and a new Berry Sangria Refresher during the holiday season.
Can I order Dunkin' ahead using a mobile app?
Yes, you can order ahead via the Dunkin' mobile app available on both iOS and Android for a fast grab and go experience.
What types of meals are served at this Dunkin' location?
This Dunkin' serves breakfast, lunch, and brunch meals, including coffee, espresso, breakfast sandwiches, and donuts.
Is there a drive-thru service available at the Burlington Dunkin'?
Yes, this Dunkin' location features a drive-thru for quick and convenient service.
What payment methods are accepted at this Dunkin' store?
The store accepts debit and credit cards as payment methods.
What nearby banks can I find close to Dunkin' at Shaw's Plaza, Burlington?
Near Dunkin' at Shaw's Plaza, you can find TD Bank and Santander Bank Branch, as well as a Santander Bank ATM.
Are there any nearby dining options close to Dunkin' in Burlington?
Yes, nearby dining options include Singh Ching Indochinese Restaurant, Al Maidah Indian Kitchen, The Mughals, Chettinad Indian Grill, The Bankroft British Restaurant, Papa Gino's Pizza, Sweet Ginger Asian Restaurant, Bombay Club Indian Restaurant, D'Angelo Grilled Sandwiches, and Aroma Delight Indian Restaurant.
What nearby services or facilities could be useful when visiting Dunkin' at Shaw's Plaza?
Nearby useful services include ConvenientMD Urgent Care and Burlington location for medical needs, Cambridge Street Autorepair for vehicle service, gas stations like Gulf and Shell, and beauty services such as New Image Salon and V&V Nail Design.
Brand Certified Facts from Dunkin'
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Certified March 01, 2026Yext Knowledge Graph
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