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Dunkin' Zero
Brand Certified

Dunkin'

3.8
(372 reviews)

Business Details

(978) 488-5569
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Burlington, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
240 Middlesex Tpke, Burlington, MA
01803, United States

Hours

Reviews

3.8
372 reviews
5 stars
170
4 stars
88
3 stars
44
2 stars
14
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, ranging from friendly and helpful staff to rude and unprofessional interactions.

Order Accuracy

Many customers reported issues with incorrect orders, both for food and drinks, leading to frustration and dissatisfaction.

Speed of Service

Numerous reviews highlighted slow service, with long wait times for orders, especially during busy periods.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions, particularly in the bathrooms.

Food Quality

The quality of food and drinks received mixed reviews, with some praising freshness while others complained about stale items.
  • MM
    Mia M
    Feb 8, 2026
    1.0
    I came here a few weeks ago and I did a mobile order and got a donut. When I got there I realized they didn’t have the one I ordered so I told the girl with dirty blonde hair and glasses working and she says “no really”. Just went again today on Sunday around 10:30 am and ordered munchkins and she had another employee come and ask what munchkins I got and I repeated myself a couple of times because I thought she couldn’t hear me and she says “well I guess we’re getting chocolate… i don’t know why we’re saying chocolate so many times” this girl has been nothing but rude the past 2 times i’ve came here and Im a dunkin employee myself and I would never talk to customers like that.
  • MM
    maegan
    Feb 1, 2026
    1.0
    the young girl working sunday morning around 1130 am was nothing but rude when i was ordering this morning. i am 7 months pregnant and hard of hearing, and was pretty sure she was repeating my order back to me so i just repeated it again to her and she started having a crazy attitude with me to which i told her to not speak to me that way. usually this dunkin’s is really nice but that girl was extremely unnecessarily hostile to me and other customers.
  • TW
    T Waltz
    Jan 18, 2026
    1.0
    Ordered a dozen donuts and they were completely different from what I had ordered. If you're out of donuts I ordered say something when I come in to pick up!
  • SN
    Soumendra Nanda
    Jan 7, 2026
    4.0
    Clean and big, but very few seats.
  • GK
    Greg K
    Jul 25, 2024
    5.0
    A nice spot to get coffee and a donut. It isn't to busy at this location so you can get in and out pretty quick.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Burlington, MA?

Dunkin' in Burlington is open Monday to Friday from 4:00 AM to 7:00 PM, Saturday from 5:00 AM to 7:00 PM, and Sunday from 6:00 AM to 6:00 PM.

Does Dunkin' offer delivery or pickup services?

Yes, Dunkin' offers both curbside pickup and delivery services at this location.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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