Dunkin'

3.5
182 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Burlington, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
10 Wall St, Burlington, MA
01803, United States

Hours

Reviews

3.5
182 reviews
5 stars
84
4 stars
21
3 stars
20
2 stars
9
1 star
48

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed; some employees are praised for being friendly and attentive, while others are criticized for being rude or unprofessional.

Speed of Service

Many customers reported slow service, especially during busy hours, with long wait times and understaffing being common complaints.

Order Accuracy

There are frequent issues with order accuracy, including wrong items being served and missing items, leading to customer dissatisfaction.

Cleanliness

While some customers noted cleanliness in the store, others raised concerns about sanitation practices and overall cleanliness.

Product Availability

Customers often reported that the store was out of popular items, leading to frustration and disappointment.
  • CS
    Carol Schacht
    Nov 4, 2025
    5.0
    Really Cute Out Of The Way Dunkin Really NICE WORKERS Definitely Will Be Back Tomorrow
  • SM
    Sandra Mannas
    Oct 30, 2025
    5.0
    Just wanted to share I was in the store at 2:23 the gentle was extremely nice The place was clean I was very impressed I wish I got his name . I have been in places where it’s not like this. Give that employee a raise .
  • A2
    alex 218
    Oct 16, 2025
    5.0
    fast and friendly service! :D
  • KK
    Kuda Kwenda
    Oct 15, 2025
    1.0
    By far the worst Dunkin Donuts in the area! I don’t know how this franchise has managed to stay open for this long. EVERYTIME that I have gone there either the line is at the door because they move so slow or there’s like 1-2 people working in the entire place. Whoever the franchise owner is they should want and do better for the customers.
  • AK
    Alice Kronenberg
    Sep 18, 2025
    4.0
    Staff is nice here. Not the fastest service and they often don’t have things in stock but they always get my coffee right.

Frequently Asked Questions About Dunkin'

What are the regular business hours for Dunkin' in Burlington, MA?

Dunkin' in Burlington is open Monday to Friday from 5:00 AM to 7:00 PM, and Saturday-Sunday from 6:00 AM to 6:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.