Business Details
About
Mexican Restaurant
Chipotle Burlington Marketplace is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
583 reviews
5 stars
214
4 stars
105
3 stars
40
2 stars
31
1 star
193
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Cleanliness
Customers consistently reported that the restaurant was dirty, with unclean tables and trash on the floor.
Food Quality
There were complaints about the quality and portion sizes of the food, with many customers feeling they received less than expected.
Order Accuracy
Several reviews mentioned issues with incorrect orders and missing items, leading to customer frustration.
Staff Attitude
Many customers noted that staff appeared overwhelmed and unmotivated, contributing to a negative dining experience.
- NWNicholas Withem3 days ago1.0Lunch time and staff is standing around. Lack of service. Two staff members are eating lunch. 11:30. Great timing! Lady couldn’t understand my English so I received no salsa.
- BSBrooke ShoemakerDec 27, 20251.0this location has horrible service. the people making my order were extremely rude, gave me and my family terrible attitude, and put no effort into my food, it was barely half of what it should have been. the person serving was in such a rush to get us out that we didn’t even receive the correct order. the location itself is an absolute dump. all of the tables are full of food and never wiped down so people can’t even sit and eat if they wanted to. there’s trash all over the floor and mice running everywhere. i will not be returning to this location.
- KMKatie MarinoDec 21, 20251.0This place is always dirty. We thought we give it another try. One person with a child eating by the window. Rest of the place empty. Two female workers leaning against the cash register area both on their phones. There were two men wiping the counter behind the glass where food is. We walked up to the counter and stood for 4 solid minutes and not one person looked up to greet us. But after seeing the laziness and realizing no one was about to wipe off a table anytime soon, we walked out. Mostly annoying because the two ladies were scrolling their phones without greeting us or cleaning tables. So gross in there.
- AEAli EldeebDec 1, 20251.0I had a terrible experience at Chipotle and won’t be returning. I ordered a half chicken and half steak bowl. When I got to the cashier, she tried to charge me for a double order. I told her it was supposed to be half and half, not double. She spoke with the employee who prepared the food and said something in Spanish that I didn’t understand. Then instead of giving me the bowl I ordered, she put it aside and told him to make a completely new one, which meant I had to wait all over again for no reason. It was ridiculous, unprofessional, and honestly felt very cheap on their part. Because of how poorly this was handled, I refused both orders and walked out. I won’t be going back to Chipotle. The way the cashier acted was unnecessary and disrespectful.
- JSJoseph SwansonNov 30, 20251.0Chicken cut up like shredded cheese and when I asked for more after one spoon they said they couldn't - per weight the chicken was not more than an ounce - is a scam, a ripoff, avoid - the staff is also not friendly
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Burlington Marketplace offer?
Chipotle Mexican Grill offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at 110 Mall Rd, Burlington?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
Does the Chipotle Mexican Grill in Burlington Marketplace offer delivery and pickup services?
Yes, they offer both in-store pickup and delivery services.
Can I order Chipotle online and are there any app options available?
Yes, you can order online at https://order.chipotle.com/ and also via the Chipotle app available on the Apple App Store.
What are Chipotle’s principles regarding the ingredients used in their food?
Chipotle prioritizes serving responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives, following their "Food with Integrity" principles.
How can I contact Chipotle Mexican Grill in Burlington for inquiries?
You can contact them by phone at +1 781-345-1195 or email at ma.1474.burlington@chipotle.com.
Are there any nearby places where I can enjoy a coffee after dining at Chipotle?
Yes, Starbucks is nearby, making it convenient to enjoy a coffee or smoothie after your meal at Chipotle.
What fitness options are available near Chipotle Mexican Grill in Burlington Marketplace?
Nearby fitness options include Pure Barre, a gym offering boot camp classes, and Rev'd Indoor Cycling, offering cycling classes and wellness programs.
Are there other dining options close to Chipotle in Burlington Marketplace?
Yes, nearby dining options include Upper Crust Pizzeria, Clover (a vegetarian restaurant), Just Salad, Teriyaki Madness, and Tavern in the Square.
Does Chipotle Mexican Grill in Burlington Marketplace accept credit cards and offer catering services?
Yes, Chipotle offers catering as well as accepts credit cards for payment.