Stop & Shop

3.9
1110 reviews

About

Grocery StoreStop & Shop
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
155 Harvard Street, Brookline, MA
02446, United States

Hours

Reviews

3.9
1,110 reviews
5 stars
472
4 stars
296
3 stars
201
2 stars
53
1 star
88

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported long checkout lines due to understaffing, with only one cashier available during peak times.

Produce Quality

Many reviews highlighted poor quality of produce, with complaints about wilted vegetables and limited selection.

Customer Service

Numerous customers experienced rude or unhelpful staff, leading to negative shopping experiences.

Checkout Experience

The checkout process was often criticized for being slow and frustrating, with issues at self-checkout kiosks and poor bagging practices.

Store Condition

The store was described as outdated and in need of renovation, with cleanliness and maintenance issues frequently mentioned.
  • MP
    Maggie P.
    Dec 27, 2025
    2.0
    Saddest bunch of produce I have ever seen from a grocery store. Makes me want to go back to my home state where the fruits and vegetables are better.
  • AA
    Adi
    Dec 19, 2025
    3.0
    Typical stop and shop where you stop to shop
  • VJ
    VJ Jones
    Dec 18, 2025
    2.0
    This place was the bane of my existence when I lived nearby. It's always understaffed, with 1 cashier doing checkout for a mile-long line. They have 4 self-checkout kiosks where people run through full carts of groceries without knowing how to use the machine, creating another mile-long line down another aisle. The best part is, the one thing you REALLY need that you can't just get at TJ's down the street -- is never in stock. Only recommend going here if you are desperate.
  • SS
    sheepdog
    Dec 14, 2025
    1.0
    Sunday morning, not all that busy. One checkout open with a line. 4 self checkouts WITH A LINE. Either way you are stuck standing in a line to buy overpriced groceries. Dropped my basket at the line and left, never to return. NO THANKS
  • MM
    Morgan Miller
    Nov 24, 2025
    1.0
    Spent $250 on groceries and the woman working our checkout had the audacity to leave us with the conveyer still running, not even pretending to help pack groceries. Didn't even try to help me work out my Stop and Shop card, despite me having signed up last time I was there and on top of that lied and said it was applied when it wasn't. Manager was walking around like a fool helping absolutely no one, and looked at me and walked away when I was looking for help. It was astonishing how clueless everyone seemed to be when I simply just needed a hang packing my large grocery haul.

Frequently Asked Questions About Stop & Shop

What are the stop & shop store hours at 155 Harvard Street, Brookline, MA?

Stop & Shop at 155 Harvard Street, Brookline, MA is open Monday through Saturday from 7:00 AM to 10:00 PM, and on Sunday from 7:00 AM to 9:00 PM.

Does Stop & Shop at 155 Harvard Street offer delivery services?

Yes, Stop & Shop offers delivery services, allowing customers to conveniently shop online and have groceries delivered to their door.