Stop & Shop

3.9
1106 reviews

About

Grocery Store
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
155 Harvard Street, Brookline, MA
02446, United States

Hours

Reviews

3.9
1,106 reviews
5 stars
472
4 stars
296
3 stars
201
2 stars
51
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and lack of assistance.

Management Issues

Many customers expressed dissatisfaction with store management, citing mismanagement and outdated practices.

Checkout Experience

Frequent complaints about long checkout lines and insufficient cashiers, leading to frustrating shopping experiences.

Product Quality

Mixed feedback on product quality, with some customers noting poor produce and stock issues.

Store Condition

The store is described as outdated and in need of renovation, contributing to a negative shopping atmosphere.
  • CO
    Chuck Otis
    5 days ago
    5.0
    I needed to buy 80 gift cards today and Sonia in customer service was extremely helpful and patient! You are lucky to have her as an employee!
  • AV
    Ana Valle
    Nov 15, 2025
    5.0
    We live close by and I appreciate how quickly the self-checkout line moves. Have not had any issues with low stock. Good produce!
  • DE
    Dana Epstein
    Nov 13, 2025
    3.0
    Nothing remarkable happening here. Service - just ok
  • AM
    Alex Moreno
    Nov 6, 2025
    1.0
    This is the most liminal grocery store, with hard to find products due to the aisle labels, unnecessarily expensive products, and long checkout lines. I truly have no idea why people don’t just shop at Trader Joe’s down the street.
  • LC
    Lia Clark
    Oct 4, 2025
    2.0
    I just had a negative check out experience in the self check out line. The attendant would not leave my friend and I alone. He kept taking items out of our hands and cart and was yelling at us for doing it wrong (we know how to use a self check out). And continued to harass us about the way we were doing things up until we walked out the door.

Frequently Asked Questions About Stop & Shop

What are the stop & shop store hours at 155 Harvard Street, Brookline, MA?

Stop & Shop at 155 Harvard Street, Brookline, MA is open Monday through Saturday from 7:00 AM to 10:00 PM, and on Sunday from 7:00 AM to 9:00 PM.

Does Stop & Shop at 155 Harvard Street offer delivery services?

Yes, Stop & Shop offers delivery services, allowing customers to conveniently shop online and have groceries delivered to their door.