Wendy's

3.7
1392 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
660 Oak Street, Brockton, MA
02301, United States

Hours

Reviews

3.7
1,392 reviews
5 stars
567
4 stars
320
3 stars
211
2 stars
90
1 star
204

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and frequent order mistakes.

Staff Attitude

Feedback highlighted rude and unprofessional behavior from staff, with some employees appearing disengaged.

Food Quality

Many reviews mentioned cold or improperly prepared food, with some customers experiencing food poisoning.

Drive-Thru Experience

The drive-thru was criticized for being inefficient, with automated systems causing confusion and delays.

Cleanliness

Customers noted unsanitary conditions in the dining area and bathrooms, contributing to a negative experience.
  • DE
    D Est
    Nov 10, 2025
    1.0
    My nuggets were dry looks old, the tall Hispanic guy was very rude and the short Hispanic lady. This location looks nice but the workers are very rude. I had to report them to corporate.
  • AM
    angela m
    Oct 30, 2025
    1.0
    Terrible customer service!
  • RA
    RICHARD ANDERSON
    Sep 29, 2025
    4.0
    Nice
  • CM
    Chuck Martin
    Sep 19, 2025
    5.0
    3 star service is NOT because of staff it is for the drive thru automated service. A few times I could not order specifics easily like catsup only or if you rattle off your orders like you would with a person the automated system can't keep up then everything from there is confusing and questionable if what you ordered is going to be correct. They really should go back to human order taking at the drive thru. Wendys in the colder months indoor dining is usually little to be desired. Most of the time soda options are unavailable and temperature is cold inside almost giving the feeling that they make it uncomfortable to discourage dining in. But of the 3 quick burger joints around here their burgers are the best in my opinion.
  • RA
    Ron Adams
    Aug 23, 2025
    4.0
    Great service wood always comes out hot

Frequently Asked Questions About Wendy's

Is 660 Oak Street Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.