N-GON Viet Subs

Reviews

• MB

  Mally Black

  5 days ago
  5.0
  Great food Great Service
• LC

  Leonor Centeio

  5 days ago
  5.0
  Great food ever This food tastes so good I’m gonna start coming here everyday and talk should as well :)
• MN

  Mark Neally

  Dec 30, 2025
  5.0
  Friendly people,fasts service,very good food at a reasonably price, love it !
• AG

  Ace G

  Dec 28, 2025
  5.0
  I did the drive thru. My first time ever going thru a drive thru where Vietnamese food was offered. Pretty cool. The Chicken Banh Mi was absolutely delicious 🔥🔥🔥 Definitely got my money’s worth 💯 Their Banh Mi’s have the biggest portions I’ve ever seen and for a cheaper price than what you get at most restaurants. I can’t wait to go back again. ⭐️ 5/5 ⭐️ no questions asked.
• SW

  Stephanie White

  Dec 5, 2025
  1.0
  It truly pains me to write this review. I have been a regular customer at N-GON Viet Subs in Brockton for years, and I am a neighbor of the owning family. I used to go there weekly, before a medical situation slowed me down. As their neighbor, I have brought their dogs back home to them on more than one occasion. Today I was able to drive for the first time after surgery. I went to get a meal from their drive through as a celebration, and was truly excited. Without getting into details, I had a medical equipment malfunction which cause me to emergently need a bathroom, so I went inside. I was told the bathroom was closed because “customers destroyed it.” I asked please if I could use the employee restroom because I was having a medical equipment malfunction. The girl stated it was not open to the public and I reminded her I just bought the meal in the drive through. She asked in her headset and told me a few stories: they have no bathroom, someone is using the bathroom, they have no employee bathroom, customers destroy the bathroom, there are "machines" all over the bathroom. I told her I’m sorry, but please, this is a medical situation, I’ve paid for my food and this is an emergency. I ask for the manager and she says, “I AM the manager!” I reiterated, I cannot make it elsewhere. I have a disability. Please. She loses her tempter and she just leaves. I'm panicking as this is truly an emergency, trying the locked bathroom and trying to come up with another option. One of the owners comes out and I ask him please can I use the bathroom it is a medical equipment EMERGENCY. He says customers destroyed the restroom so now there's no restroom. I told him, “I am not going to destroy it and I can’t make it elsewhere. Please, I am your neighbor.” He is just standing there and I am physically shaking. Now I am in a panic. I say, “It is now at the point where you can let me use their bathroom or clean it up from the floor. If you don’t let me use the bathroom I am writing a negative review.” So he's like, "Okay, okay!" and starts leading me back. I was relieved and literally going to tip them both $10 on the way out. Abruptly, he turns around and puffs up and says, “You’re not going to threaten me!” I’m like “What?” He says, “You said you would write a negative review and that is THREATENING! We don’t tolerate threats in here!” He went from 0 to 100. I just left out and went to Cumberland Farms. Again, avoiding details, the situation was not okay, but would have been okay if they N-Gon had just let me use a bathroom. Adjusted myself enough to grab my food and go home. I went back in to to get my food and he says he is going to refund my money also. I am thinking okay, that’s appropriate. Then again he does a switch. A customer comes in and he puts his hands up and starts saying, “I will give you the money! You threatened us! But I’ll just give you the money!” Essentially it looked as if I was robbing them. I'm standing there in shock, and then I actually started shaking. I shout at him in front of the customer, “I never threatened you. You chose to give me my money back. I said I would write a negative review and you said you interpreted that as a threat.” He’s like, “That IS a threat! I feel threatened!” I’m like, “You have QR codes all over asking for reviews you are not in any way being threatened. You are completely safe! Give me my money and I'm going home!" Then another customer comes in and he starts again with, “We’re all being threatened! We’ll just give you money!” He claimed to cancel the transaction in the system, to refund me, but on my online banking, it shows the transaction went through without any refund to me. He told me "Have a great rest of your day" with a smile and then goes "AND NEVER COME BACK!" I said, "I already told you I'm never coming back!" To the customer that stayed to watch my back check on me, and the employee at Cumberland that offered help, thank you.

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