McDonald's

3.2
865 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
664 Crescent St Route 27, Brockton, MA
02302, United States

Hours

Reviews

3.2
865 reviews
5 stars
295
4 stars
140
3 stars
129
2 stars
69
1 star
232

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unprofessional.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, indicating a lack of attention to detail.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty bathrooms and food safety concerns.

Operational Issues

Customers frequently experienced problems with the drive-thru, including long wait times and early closures.

Food Quality

Feedback indicated inconsistent food quality, with reports of cold, undercooked, or improperly prepared items.
  • K0
    Kevin 02302
    Nov 16, 2025
    4.0
    Ordered a egg cheese McMuffin over 5dollars are you kidding me
  • PJ
    Peter J
    Oct 24, 2025
    1.0
    Check your food before you leave
  • MT
    M T
    Oct 7, 2025
    1.0
    This location closing at 11 PM but they locked the main door before 10 PM, I ordered online thru the Mcdonald app for pickup and I had to do drive thru. All the workers in the restaurant saw me in the car and they just ignored me, they were playing, laughing and completely ignored me. Please at least put the sign outside the door or something, All the delivery drivers waiting outside for the foods too.
  • CF
    Christian Fortes
    Sep 29, 2025
    1.0
    If you have an error with an online order, the phone number they provide does not answer at all. It’s Sunset immediately to a out of order phone number (rings once then says this number is not available). Terrible business practices.
  • BB
    B
    Sep 20, 2025
    1.0
    Had a DoorDash order to pick up. Went in on time and waited patiently. NO ONE comes to see what you need. The girls are arguing with each other in creole saying they don’t want to make peoples orders even when they are waiting 20 or more minutes. They refuse to work and talk crap in creole bc they think no one understands them. Horrible customer service. WILL NOT BE GOING BACK .

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 664 Crescent St Route 27, Brockton, MA?

The McDonald's is open from 6:30 AM to 11:00 PM Monday through Friday, and from 7:00 AM to 11:00 PM on weekends.

When is the McDonald's drive-thru open?

The drive-thru operates from 6:30 AM to 11:00 PM Monday and Tuesday, until midnight Wednesday through Friday, from 7:00 AM to midnight on Saturday, and from 7:00 AM to 11:00 PM on Sunday.