McDonald's

3.2
874 reviews
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Business Details

664 Crescent St Route 27, Brockton, MA
02302, United States
(508) 583-5808
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
664 Crescent St Route 27, Brockton, MA
02302, United States

Hours

Reviews

3.2
874 reviews
5 stars
296
4 stars
142
3 stars
131
2 stars
70
1 star
235

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, unprofessional behavior, and long wait times.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, indicating a lack of attention to detail.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty bathrooms and food safety concerns.

Operational Issues

Customers frequently noted problems with the restaurant's hours, including early closures and unresponsive phone lines.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, undercooked, or improperly prepared items.
  • CM
    Cor McConnell
    4 days ago
    1.0
    If you ever want to use your mobile app at the drive-thru, don't. Every time I tried to use the mobile app to redeem items they never go through. This was not the first time this has happened but it will be my last. Will not be going back.
  • AA
    Armany
    Dec 29, 2025
    1.0
    Ivandra displayed unprofessional and discourteous behavior that reflects a serious lack of customer service. After placing my order through the ordering screen, I waited in line without receiving any response. Upon reaching the service window, she refused to take my order and stated that she would contact the police, despite the fact that I was calm, respectful, and posed no threat whatsoever. When I requested to speak with another manager, she informed me that she was the only manager available. This experience represents a significant failure in customer service, and conduct of this nature negatively impacts the reputation and success of this McDonald’s location.
  • LW
    Lauren Wright
    Nov 28, 2025
    1.0
    morning shift is somewhat okay but whoever is on the afternoon and close FIRE THEM IMMEDIATELY THEY SUCK DONT EVER WANNA DO WHAT THEY GET PAID TO DO ALWAYS MESS UP MY FOOD MISSING DRINKS LIKE IF I PAY 25 on door dash or even coming in I expect my food to be correct FIREEEEE THE AFTERNOON CREW ASAP
  • K0
    Kevin 02302
    Nov 16, 2025
    4.0
    Ordered a egg cheese McMuffin over 5dollars are you kidding me
  • PJ
    Peter J
    Oct 24, 2025
    1.0
    Check your food before you leave
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Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 664 Crescent St Route 27, Brockton, MA?

The McDonald's is open from 6:30 AM to 11:00 PM Monday through Friday, and from 7:00 AM to 11:00 PM on weekends.

When is the McDonald's drive-thru open?

The drive-thru operates from 6:30 AM to 11:00 PM Monday and Tuesday, until midnight Wednesday through Friday, from 7:00 AM to midnight on Saturday, and from 7:00 AM to 11:00 PM on Sunday.