Dunkin'

3.4
334 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brockton, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1000 W Chestnut St, Brockton, MA
02301, United States

Hours

Reviews

3.4
334 reviews
5 stars
133
4 stars
55
3 stars
47
2 stars
26
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with employees often being rude, dismissive, or unhelpful.

Order Accuracy

Many customers reported frequent mistakes with their orders, including wrong items and incorrect modifications.

Quality Consistency

The quality of food and drinks was inconsistent, with several customers mentioning stale or poorly made items.

Speed of Service

Customers frequently complained about slow service, particularly during busy hours, leading to long wait times.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendly service and the quality of certain items.
  • JK
    Jonathan Katuramu
    Nov 21, 2025
    2.0
    Employees are obnoxious. Yesterday I arrived 15 min before they closed. The lady saw me and she still locked up. Unprofessional business.
  • DH
    Doug Houston
    Nov 18, 2025
    2.0
    Hottest milk water simulated coffee in town Duncan's never changes their coffee filters I will never go and waste my money again they have stricken out add highway stops sticking fingers in your cup picking their nose literally and making your coffee
  • SW
    Sara Wetterhahn
    Sep 11, 2025
    5.0
    My favorite Dunkin Donuts since the 90s and it is still my favorite Dunkin Donuts
  • AK
    Angel Kapalka
    Sep 8, 2025
    1.0
    I got a black iced coffee and it tasted burnt. I got food that was molding on the inside. I tried to explain that to one of the ladies in the afternoon and she just rolled her eyes and walked into the back. I got frozen hash-browns multiple times. Outrageous. The old staff from almost a year back was a million times better than this new staff. Never coming here again.
  • SB
    Scott Brosseau
    Aug 27, 2025
    1.0
    Order online 20 minutes prior, and still waiting.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Brockton, MA?

Dunkin' in Brockton, MA is open Monday through Saturday from 4:00 AM to 8:00 PM, and on Sunday from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services to cater to your convenience.