Dunkin'

3.9
514 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brockton, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
66 Montello St, Brockton, MA
02301, United States

Hours

Reviews

3.9
514 reviews
5 stars
257
4 stars
110
3 stars
66
2 stars
24
1 star
57

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude or unhelpful staff, with several instances of poor customer service experiences.

Food Temperature

Multiple reviews mentioned receiving cold food items, indicating inconsistency in food preparation.

Cleanliness

There were complaints about the lack of public restrooms and overall cleanliness, with some customers feeling uncomfortable due to unsanitary conditions.

Order Accuracy

Several customers experienced issues with incorrect orders, highlighting a need for better attention to detail.

Positive Staff Interactions

Despite negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
  • WB
    wonder bread009
    Nov 28, 2025
    1.0
    Could barely make it inside between the users and beggars. And no public restrooms. Im good I'll save my money for a decent stop.
  • SB
    Shayne Barnes
    Nov 11, 2025
    3.0
    Tough parking lot
  • EM
    Estuardo Montoya
    Oct 15, 2025
    3.0
    Bueno, cuando tú llegas, lo primero que recibes es una mala actitud de los cajeros, considero que debería mejorar el servicio al cliente. Es todo
  • MS
    Melanie Sullivan
    Oct 10, 2025
    5.0
    I just wanted to say thank you to the person who ran my order to me on the train. I had left before getting my coffee and food because I was afraid to miss my train. You went above and beyond your job description, and I know there’s not many people that would have done that. I had accepted the loss of money but I never expected for someone to run and make sure I got my order. I wish I had gotten your name, but thank you again.
  • AS
    Antonio Santaniello
    Sep 28, 2025
    5.0
    I randomly walk in..my presence gets noticed and the staff is usually busy and multitasking..then make time to come pleasantly take my order. I give a lot of credit to how impressive the team takes all that pressure..I hope you take care of your employees

Frequently Asked Questions About Dunkin'

What are the opening hours of this Dunkin' location in Brockton, MA?

This Dunkin' is open daily from 4:30 AM to 9:00 PM Monday through Friday, and from 5:00 AM to 9:00 PM on weekends.

Does this Dunkin' offer delivery and curbside pickup services?

Yes, delivery and curbside pickup are available at this Dunkin' location.