Charleys Cheesesteaks

Reviews

• RT

  Rafael Torres

  6 days ago
  1.0
  The two gentlemen that refused my 65 year old mother food service because she complained about the soggy sandwich she got last time. The guy even gave her a free refill that day to accommodate the nasty service that was provided. Today my mother went to order and the guy looked at the other guy and said you remember her and yelled for her to leave that she can’t no longer get any food service here again. Excuse me but a customer gets refused food and kicked out for complaining for what she paid for the last time. There was never an exchange of you can’t come back here for complaining. This is against what the BBB recommends as customer care and regulations. I will report this brand as awful and unpleasant. Please be careful when ordering here. If you complain you might get kicked out and maybe even security called on you. It’s absolutely disgusting and disturbing for an elderly lady who has breast cancer to come to the Westgate mall for peace and comfort and be dealt with a nasty security, rude employees and a trauma she will never forget. These employees need to be fired!!! How can you run a business and can’t deal with customer complaints. We make your business!!!
• MM

  Money Maker

  Dec 26, 2025
  1.0
  I’m writing to report a disappointing experience. The music was extremely loud, and the staff could not hear me when I was placing my order. Because of this, my order was made incorrectly. When I pointed out the mistake, the staff refused to fix it, so I asked for a refund. At that point, they became upset, which made me feel very uncomfortable. This was frustrating and disappointing, especially since I was simply trying to get food while hungry. I hope this can be addressed so other customers don’t have a similar experience.
• JP

  Joselin Punin

  Sep 21, 2025
  2.0
  Bad costumer service
• SB

  Shane Bass

  Jan 24, 2024
  1.0
  I waiting for this place to open as the site says 11am. It was 11:15 when I walks up to the restaurant as the gate was open, to be told they’re not open yet. Hire ppl that want to work and be on time.

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