Papa Johns Pizza

3.8
345 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Brighton, MA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Brighton pizza for any occasion. Call us for pizza delivery in Brighton or stop by 533 Washington Street for carryout to order the best pizza in Brighton, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
533 Washington Street, Brighton, MA
02135, United States

Hours

Reviews

3.8
345 reviews
5 stars
186
4 stars
49
3 stars
22
2 stars
17
1 star
71

What are people saying?

AI-generated from recent customer reviews

Hygiene Issues

Multiple customers reported serious hygiene concerns, including unwashed hands and unsanitary food handling practices.

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers expressing frustration over poor service and unresolved complaints.

Food Quality

Several customers experienced issues with food quality, including stale pizza, incorrect orders, and complaints about taste and preparation.

Positive Experiences

Despite negative feedback, some customers praised the pizza quality, friendly service, and efficient delivery, indicating a divide in customer satisfaction.

Order Accuracy

Many reviews mentioned problems with order accuracy, including receiving incorrect items and issues with order fulfillment.
  • JV
    Juanita Vidal
    5 days ago
    5.0
    I usually order delivery, and today I went to pick up my order. The tall guy in the cap who always delivers it served me. I arrived a little late; my food had been ready for quite a while. But the delivery guy said he'd make me another one and gave me a new pizza, freshly made and hot. I had to wait a bit because there were a lot of orders, but I got a freshly made and hot pizza, even though it was my fault for arriving so late. I'm very grateful to this guy for his attire; he seems like he's not just a delivery driver, but the manager or the owner. Thank you for your kindness; it made my evening. Note: I've noticed that delivery drivers for apps like Uber Eats and DoorDash are very rude and impatient, especially with the guys who work as drivers for Papa John's, for not delivering orders quickly. I think they should be more empathetic and understand that these people are just delivering orders; they're not the ones who cook them. And besides, if there are a lot of orders, there's no other option but to wait. If you don't want to wait, cancel your order and use another delivery service. Don't insult or be rude to others. If you want to be treated well, treat others well.
  • MS
    Mirarslan Seyidzade
    Nov 16, 2025
    1.0
    This is the most unprofessional and discriminatory experience I have ever had at any business in the United States. At this Papa John’s location, the same employee has repeatedly targeted me with racist and hostile behavior. He ignores my greeting every time, looks at me with clear disgust, delays my orders on purpose, and treats other couriers respectfully while treating me like I do not belong here. On multiple visits, he lied about my order status, claiming it “was not ready,” even though another employee confirmed my order had been sitting there the whole time. This is intentional obstruction and discriminatory behavior. The last incident was the worst: after staring at me with hostility, he suddenly told me “someone stole your order” and demanded that I leave the store. This was completely false and clearly meant to remove me from the location for personal or discriminatory reasons. This behavior is unacceptable, unprofessional, and violates basic civil rights standards. I have already filed a formal civil rights complaint and requested a review of the security camera footage. Management needs to take this seriously and address the conduct of this employee immediately. No customer or delivery driver should ever be treated this way.
  • CC
    Can Can
    Nov 14, 2025
    1.0
    The person who delivered my order was a driver working there, around 35 years old, driving a Toyota Prius and wearing a hat. He handed over the order with an extremely angry and hostile attitude. His behavior was unprofessional, disrespectful, and made me feel very uncomfortable. This kind of attitude damages the image of your store. I hope the necessary action is taken so this doesn’t happen again
  • AS
    Axel Segura
    Oct 12, 2025
    1.0
    Been sick for three days, never ordering from this place again. Should of known hygiene and health code wasn't up to par based on their crusty 12 hour rotating slices as soon as you walk in 🤢🤢🤢🤢, litteraly been crapping myself for three days
  • SB
    Samantha Bright
    Sep 7, 2025
    1.0
    I AM NOT PLEASED. I was trying to schedule a baby shower and I called and was simply asking the question and the worker was so rude and kept hanging up on me! I called multiple times and everytime ended with him abruptly hanging up the phone!!!! I will NEVER be eating papa John's from this store, and he ruined my love for papa John's, I have never called or been to one so rude and have nothing but great customer service. Please train or rethink your employee choices. Because this is truly unacceptable, and I asked to speak to the manager and all. No one should be treated like this EVER. 😤😤😤😡😡

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Brighton, MA?

Papa Johns Pizza offers delivery from 10:00 AM to 2:00 AM Monday through Wednesday and Sunday, until 3:00 AM on Thursday, and until 4:00 AM on Friday and Saturday.

Can I order takeout from Papa Johns Pizza, and what are their hours?

Yes, Papa Johns Pizza provides takeout service with hours matching delivery: typically 10:00 AM to 2:00 AM most days, extending to 3:00 AM on Thursday and 4:00 AM on Friday and Saturday.