Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,140 reviews
5 stars
435
4 stars
243
3 stars
179
2 stars
86
1 star
197
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Food Quality
Mixed feedback on food quality, with some customers praising the taste while others reported cold or incorrect items.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and unpleasant odors.
Efficiency
Many reviews mentioned slow service, particularly in the drive-thru, with long wait times and disorganized order handling.
Management Issues
Customers expressed dissatisfaction with management, citing unhelpful responses to complaints and a lack of accountability.
- MFMatthew FerazziNov 11, 20251.0Ive been here multiple times and foind hair in my food. Fail
- MSM ScottOct 30, 20251.0Since I was a man, he didn't take my order, he directed someone else, and when I called him, he said I don't speak English and spoke English to the customer after me and took his order. It is a disrespectful and egoistic behavior.
- SSScaarletteOct 30, 20251.0Estás persona te atienden cuando les da la gana
- PBPatricia BonneyOct 11, 20251.0They never pack all the food weve paid for. Ever. First was the nuggets in the happy meal this time 2 big macs and fries are missing . And i use door dash for convenience for later nights after work. Kids are hungry still so thanks. I know whoever is packing these things needs to learn a betrer system check of the receipt with a pen or something
- SESeid Jonatan Sandoval EstradaSep 26, 20255.0Amable atención
Frequently Asked Questions About McDonald's
What are the regular business hours of McDonald's at 360 Western Ave, Brighton, MA?
McDonald's is open daily from 5:00 AM to 11:00 PM.
Is McDonald's at this location open for delivery, and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 3:00 AM.
Does this McDonald's have a drive-through service, and when is it open?
Yes, the drive-through is open daily from 5:00 AM to 3:00 AM.
What types of payment methods are accepted at McDonald's on Western Ave?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Can I order McDonald's through their mobile app?
Yes, you can order using the McDonald's app available for iOS and Android.
What services does McDonald's offer at this Brighton location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What nearby coffee shops can I visit before or after dining at McDonald's?
Nearby coffee shops include Starbucks, perfect for grabbing coffee or a smoothie alongside your visit.
Are there any groceries or pharmacies near McDonald's at 360 Western Ave?
Yes, Star Market is nearby, offering pharmacy and retail shopping opportunities conveniently close to McDonald's.
What recreational or fitness centers are near McDonald's that customers might enjoy?
Nearby amenities include Fitness and Fuel gym and the Skating Club of Boston for recreation and sports activities.
Where can I find banking or ATM services near McDonald's?
There are several banking options nearby including Bank of America ATM, Citizens Bank, and Century Bank for all your financial needs.