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McDonald's

3.5
(1146 reviews)

Business Details

360 Western Ave, Brighton, MA
02135, United States
(617) 787-2882
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
360 Western Ave, Brighton, MA
02135, United States

Hours

Reviews

3.5
1,146 reviews
5 stars
435
4 stars
243
3 stars
179
2 stars
87
1 star
202

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, ignored orders, and long wait times.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.

Cleanliness Concerns

Several customers noted that the restaurant was dirty, with complaints about unsanitary conditions.

Food Quality

While some customers enjoyed the food, others reported issues with food quality, including cold items and incorrect orders.

Management Problems

Customers expressed dissatisfaction with management, citing unprofessional behavior and lack of responsiveness.
  • MM
    Mai
    Jan 3, 2026
    1.0
    I literally got that one for the cheese and there is any cheese on my burger- I realized when I got home- so disappointed
  • AN
    Anna Nikitenko
    Dec 30, 2025
    1.0
    Please order for deluxe sandwich, asked add some items...nothing we're added, not 1st time... but was charged!!! Not going to use this location anymore...called them 10 times, no one picked up the phone. Ladies in the kitchen worked without harness...and propered use of the gloves, was contac with meet without gloves, saying as a witness and ServSave certified . Many sickness can be show up after this not proper work!!! Till hospitalization. Be aware!!!!!
  • FF
    Fadlalla
    Dec 18, 2025
    1.0
    They food is good but when you try to order at the register there just gonna look at you and ignore you and they will look at you crazy when you ask if you could get your food
  • AN
    Astro Novalite
    Dec 17, 2025
    1.0
    They're hours say their open for dining at 5 I came at 6 and they where closed. Disappointed
  • MF
    Matthew Ferazzi
    Nov 11, 2025
    1.0
    Ive been here multiple times and foind hair in my food. Fail

Frequently Asked Questions About McDonald's

What are the regular business hours of McDonald's at 360 Western Ave, Brighton, MA?

McDonald's is open daily from 5:00 AM to 11:00 PM.

Is McDonald's at this location open for delivery, and what are the delivery hours?

Yes, delivery is available daily from 5:00 AM to 3:00 AM.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
  • Official website
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