McDonald's

3.5
1458 reviews
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Business Details

1750 Soldiers Fld Rd, Brighton, MA
02135, United States
(617) 783-9393
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1750 Soldiers Fld Rd, Brighton, MA
02135, United States

Hours

Reviews

3.5
1,458 reviews
5 stars
590
4 stars
283
3 stars
191
2 stars
91
1 star
303

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly during busy hours and promotions.

Order Accuracy

Several reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Cleanliness

While some customers praised the cleanliness of the location, others noted dirty areas and unkempt conditions.

Food Quality

Feedback on food quality was mixed, with some enjoying the meals while others complained about cold or poorly prepared items.

Operational Issues

Customers experienced problems with the restaurant's hours and service availability, particularly during late-night visits.
  • LT
    Luis Trujillo
    Oct 28, 2025
    1.0
    I visited this McDonald’s 0n 10/28/25 at around 7:25 PM during the Monopoly game season's. I ordered two 10-piece McNuggets and a large Coke, which are all supposed to come with Monopoly prize tickets. When employee Marcus handed me the large Coke at the second window of the drive-thru, I noticed it didn’t have a Monopoly ticket. I politely asked if he could provide a spare one, since McDonald’s usually does this when they run out of the special cups. Instead of helping, Marcus told me they were “out” and that the Monopoly event ends tomorrow — which is not true, as the official promotion runs until November 23rd according to McDonald’s policy. Not only did he deny me the prize ticket I was entitled to, but he also gave me incorrect information about the promotion and had a rude attitude throughout the exchange. This was an unpleasant experience and definitely not the level of customer service I expect from McDonald’s. I hope management looks into this and ensures staff remain informed and courteous to customers, especially during major promotions like Monopoly.
  • JG
    julia greve
    Oct 20, 2025
    1.0
    The staff will refuse to give you your monopoly pieces for qualifying items. I had to demand a refund for them to finally just give me the pieces my order SAYS QUALIFIES for the monopoly game. What a scam of a restaurant. I go to this McDonald’s every day. Or, I used to.
  • KS
    Kemo Sabe
    Oct 19, 2025
    1.0
    You order your food and it's a different price when you get to the pay window
  • HH
    helen
    Oct 19, 2025
    1.0
    forced me to cancel me order from them even though they were there and it was 2:30am at a 24 hour mcdonald’s. i wasn’t able to get any food what so ever.
  • RB
    Red Burley
    Oct 10, 2025
    5.0
    This McDonalds is always fast, staff is always efficient, my orders are always right. It's also amazingly clean for a fast food place. Kudos to management and staff!
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Brighton, MA?

McDonald's in Brighton, MA is open 24 hours a day, 7 days a week, including holidays.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's offers a drive-through service that is open 24/7.