We opened our first bakery in the South End in 2000 with one goal: to make the world a sweeter place through warm smiles, gooey sticky buns, and irresistible BLTs. Every day we pinch ourselves that we get to do what we love - share awesome food and welcoming hospitality - with everyone who walks through our doors and visits us here.
Led by James Beard Award-winning pastry chef + co-owner Joanne Chang, Flour Bakery now has nine locations in Boston + Cambridge. We offer buttery breakfast pastries; soft + chewy cookies; luscious pies; gorgeous cakes; and fresh, made-to-order sandwiches, soups, and salads - all prepared daily by our dedicated team.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.