Brand Certified
Subway
3.7(200 reviews)
Certified by Subway • Feb 22, 2026
Business Details
393 Massachusetts Ave, Boston, MA
02115, United States
Certified by Subway • Feb 22, 2026
(617) 437-7180
Certified by Subway • Feb 22, 2026
https://www.subway.com
Certified by Subway • Feb 22, 2026
About
Certified by Subway • Feb 22, 2026
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Boston Subway® Restaurant at 393 Massachusetts Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Certified by Subway • Feb 22, 2026
Hours
Certified by Subway • Feb 22, 2026
Reviews
3.7
200 reviews
5 stars
105
4 stars
26
3 stars
12
2 stars
9
1 star
48
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including incorrect orders, rude staff, and long wait times.
Cleanliness Concerns
Several reviews highlighted significant cleanliness issues, including reports of roaches and a dirty environment.
Positive Staff Interactions
Despite the negative feedback, many customers praised specific staff members, particularly Rash, for their friendliness and helpfulness.
Food Quality
While some customers enjoyed the food, others complained about the quality, including stale bread and poorly made sandwiches.
- NNniniFeb 16, 20261.0i ordered my food online with uber eats i’m deathly allergic to olives i didn’t even order olives and they put olives in my food i tried contacting but nothing was done about it now my food is contaminated by the olives and i can’t eat it
- RKRadhika KhuranaFeb 2, 20261.0I am beyond disappointed with this Subway location. I ordered a sandwich and the size was pathetically small, it felt like they were rationing ingredients. The worst part was the service. I specifically asked the staff to make the sandwich properly, and instead of being helpful, they were unbelievably rude. Even after the request, the sandwich was messy and looked nothing like what you’d expect for the price. This location really sucks and I won't be coming back. Save your money and go somewhere else that actually cares about customer service and portion sizes.
- SASalahaldeen AlkhatibJan 25, 20261.0Very bad service and they never read the notes
- MTMihir TrivediJan 1, 20261.0Never in my life have I got correct order from this very location. Good luck getting your order correct if you ordered online. The Asian guy working here would just prepare whatever he wishes and won't look for customization. And if you have any additional request... well you guess it correct, they don't care about it. All they care about is money.
- JPJj ParkDec 18, 20251.0I don’t even know what to say … my sandwich went straight to trash can after i saw this.
Frequently Asked Questions About Subway
What are the operating hours of Subway at 393 Massachusetts Ave, Boston?
Subway at 393 Massachusetts Ave is open Monday to Friday from 6:00 AM to 1:30 AM, Saturday from 8:00 AM to 1:30 AM, and Sunday from 9:00 AM to 1:30 AM.
Does the Subway at 393 Massachusetts Ave offer delivery services?
Yes, this Subway location offers delivery services for your convenience.
Can I dine in at the Subway located at 393 Massachusetts Ave?
Yes, the Subway restaurant at this location serves dine-in customers.
What meal options are served at Subway on Massachusetts Ave?
This Subway serves breakfast, lunch, and dinner, offering a variety of sandwiches, wraps, salads, and cookies.
How can I view the menu or place an order for Subway at 393 Massachusetts Ave?
You can view the menu and place orders online or through the Subway app at https://subway.com/en-us/restaurant/7048-0/menu.
Does Subway at 393 Massachusetts Ave provide catering services?
Yes, Subway offers catering services to help with your events and group needs.
Is there an ATM near Subway at 393 Massachusetts Ave?
Yes, there is a Bank of America ATM nearby, convenient if you need cash before or after your meal.
What public transit options are available near Subway at 393 Massachusetts Ave?
The MBTA Massachusetts Avenue Station is close by, making it easy to reach the Subway restaurant via public transit.
Are there any coffee shops near Subway at 393 Massachusetts Ave?
Yes, nearby coffee shops such as Farmers Horse Coffee and Orange Corner Café offer great spots to relax before or after your Subway visit.
Can I pick up my Subway order curbside at 393 Massachusetts Ave?
Yes, Subway at this location offers curbside pickup along with in-app and online ordering options for your convenience.
Brand Certified Facts from Subway
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