Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Customers generally praised the burgers and fries, noting they were delicious and well-prepared.
Customer Service
Many reviews highlighted the friendly and attentive service from staff members, with specific mentions of employees like Annel, Edison, and Bianca.
Cleanliness
Some customers reported issues with cleanliness, mentioning dirty tables and unsanitary conditions in the dining area.
Service Speed
While many enjoyed quick service, several reviews indicated long wait times and understaffing during busy periods.
Atmosphere
The atmosphere received mixed reviews, with some finding it cramped and uninviting, while others appreciated the lively environment.
MB
Moriel Benabou
6 days ago
5.0
Wonderful dining experience. Good food! Appreciate the staff!
SP
Smith Patel
Dec 30, 2025
5.0
Food and staff was great, exceptional service was provided by the staff.
DW
Dirk Wittkopf
Dec 30, 2025
5.0
Es geht also doch....
In den USA ein vernünftigen Burger zu essen....
Fast hatte ich schon nicht mehr dran. Geglaubt... Nachdem ich die letzten Tage seltsame Erfahrungen gemacht habe...
Aber hier funktioniert's....
Der junge Mann vom Service an der Theke total nett... Hat mir mehr oder weniger das menu erklärt....
Die Bestellung ging dann einfach..
Das Essen kam prompt...
Getränke konnte ich mir dann selber Zapfen....
Auch eine nachorderung zu meiner Bestellung war überhaupt kein Problem...
Sehr freundlich sauber!....
Und tatsächlich schmeckte der Burger auch nach einem Burger....
Inklusive der süßkartoffeln war es perfekt...
Gerne komme ich wieder
LG
Luis Eduardo Valdez Guillermo
Dec 21, 2025
5.0
Muy bien excelente la ensalada con pollo
DC
Daniel Chikhwaza
Dec 12, 2025
5.0
These burgers are probably the best I’ve had in all of Massachusetts so far. Smashburgers serves fresh and juicy burgers with a generous side of fries. The service can be slow, but they eventually deliver a memorable meal.
The atmosphere is cramped, and the tables and floors aren’t always cleaned up after customers leave. But their food is on point, and I highly recommend it.
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the opening hours of Smashburger at 545 Boylston St., Boston?
Smashburger is open every day from 10:00 AM to 10:00 PM for dine-in and from 10:30 AM to 9:30 PM for delivery.
Does Smashburger provide delivery and takeout services?
Yes, Smashburger offers both delivery and takeout services to customers.
Can I order Smashburger online or via an app?
Yes, you can order Smashburger online through their website or by using the Smashburger app available on the Apple App Store.
Is Smashburger suitable for families with children?
Yes, Smashburger welcomes families and provides a children's menu as well as high chairs.
Does Smashburger have seating and is it wheelchair accessible?
Yes, Smashburger has seating available including outdoor seating, and it has wheelchair accessible entrance, parking, seating, and restroom facilities.
What payment methods are accepted at Smashburger?
Smashburger accepts payments via credit card, debit card, and mobile NFC.
Which popular restaurants are nearby Smashburger at 545 Boylston St.?
Nearby restaurants include VERTS Mediterranean Grill, Wendy's (another burger fast food), and Yamato II, a Japanese sushi restaurant, offering you options for various dining experiences.
Are there wellness or fitness centers near Smashburger where I can visit before or after dining?
Yes, near Smashburger you can find Yoga by Hallie Yoga Studio, Back Bay Studio Fitness gym, and several massage therapy centers like Satya Orthopedic and Boston Rolf with Joel Gheiler for wellness and fitness activities.
Is there a convenient place to get hair restoration or spa services near Smashburger?
Yes, Bosley - Hair Restoration & Transplant - Boston and Allie Tuminelli Esthetics & Lash Extensions are nearby for hair restoration and beauty spa services respectively, ideal if you want to combine dining out with personal care appointments.
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