Business Details
About
Pizza Restaurant
Conveniently located at the corner of Harrison and Washington in Boston’s South End, and across from The Ink Block and Whole Foods. OTTO South End serves pizza by the slice or whole pie from lunch through late-night.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.0
229 reviews
5 stars
143
4 stars
32
3 stars
9
2 stars
5
1 star
40
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service experiences, including rude staff, long wait times, and unresponsive management.
Delivery Problems
Many reviews highlighted significant issues with delivery, including late arrivals, cold food, and incorrect orders.
Positive Staff Interactions
Several customers praised specific staff members, particularly Alexandra and Oliver, for their exceptional service and friendliness.
Food Quality
While some customers enjoyed the pizza, others noted inconsistencies in quality, with some pizzas arriving cold or not as ordered.
Cleanliness Concerns
There were alarming reports regarding sanitary practices, including one incident involving a staff member sneezing without proper hygiene.
- HGHenry GreyNov 11, 20251.0I don't know what would make an employee so angry that they answer the phone with attitude and anger. Train your employees how to answer a phone and not be rude. Got hung up on last night
- ZOZoe OmiligNov 5, 20251.0Pizza was over an hour late even after we saw that the pizza was with our driver. When we tried to call the driver he said he was 5 minutes away - he was not. Pizza was cold and hard when it came. I called the restaurant to tell them about the experience and they said they would reach back out to me - I keep trying to call and now they won’t answer (after multiple calls). Worst customer service and experience ever.
- BHBehnam HeydarshahiOct 31, 20251.0I ordered my pizza 2 hours ago and it has not been delivered yet. The drive is 10 minutes. I called the driver and he pretended he couldn’t hear me and hanged up!
- ARArielle RogersOct 18, 20251.0We had a pizza and salad ordered on the night of September 18, 2025 and it did not get delivered very timely. The salad NEVER was delivered. The pizza arrived not together and looked like it had been messed over. See picture of how the pizza arrived. I called the restaurant and they did NOT want to give me my money back. The rude worker claimed that the manager was not there so I could not get my money back tonight. He also kept saying that they were very busy and could not help me at this moment. He said the manager name was Vanessa and that she would arrive on Sunday to work around 9 am or 10 am. They do not open until 11 am so even if I called they wouldn’t answer the next day. The man worker kept saying he couldn’t help me and hung up on me. Never eat at this place.
- DWDaniel WeiOct 11, 20251.0Horrible service. Do NOT pre order take out at this place. Order 4 pizza for a kid party for Saturday noon pick up. The order was placed and prepaid on Friday afternoon. Arrived at noon and they had no info about the order. Don't believe the order till I show them the receipt, good thing I kept it on me. And they said they needed to call the manager to confirm. Disappeared to the back for at least 10min with no information on whether they are making the order now or what. Literally had to shout from the counter to get any attention. Back person come back with attitude about he needing to work. Still no information on ETA or if the order was been made. After 2nd demand did he said the order is been made now and no ETA. They were only 2 other customers here with 1 other order. Horrible service. Will never order take out again. Pizza was decent tho. But not good enough for the trouble.
Frequently Asked Questions About OTTO
Does OTTO accept reservations?
No, OTTO does not accept reservations.
What are OTTO's hours of operation?
OTTO is open from 11:00 AM to midnight on Monday, Tuesday, and Sunday, and from 11:00 AM to 3:00 AM Wednesday through Saturday.
Where is OTTO located?
OTTO is located at 345 Harrison Avenue, Boston, MA, 02118, in the South End neighborhood.
Does OTTO offer pickup and delivery services?
Yes, OTTO offers in-store pickup, delivery, and no-contact delivery services.
What payment options are accepted at OTTO?
OTTO accepts American Express, Mastercard, Visa, credit cards, debit cards, and mobile NFC payments.
Does OTTO serve late night food and vegetarian or vegan options?
Yes, OTTO serves late night food and offers vegetarian and vegan options.
Is OTTO wheelchair accessible and family-friendly?
Yes, OTTO has wheelchair accessible entrances and restrooms, and welcomes families and children.
What nearby places can customers visit along with OTTO?
Customers can visit The Ink Block and Whole Foods, which are located across from OTTO, making it convenient to grab groceries or explore the shopping area before or after having pizza.
Are there nearby parking options when visiting OTTO?
Yes, nearby parking options include SP+ Parking at 1000 Washington Street and 2-28 Traveler Street Parking, providing convenient places to park when visiting OTTO.
What nearby dining options are close to OTTO?
Nearby dining options include Shore Leave, a sushi restaurant and bar, and No Relation, a Japanese restaurant, offering customers alternative cuisines in the South End neighborhood.