McDonald's

3.0
3403 reviews
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Business Details

870 Massachusetts Ave, Boston, MA
02118, United States
(617) 442-4349
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
870 Massachusetts Ave, Boston, MA
02118, United States

Hours

Reviews

3.0
3,403 reviews
5 stars
912
4 stars
487
3 stars
609
2 stars
338
1 star
1,057

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and long wait times for food.

Cleanliness and Facilities

Customers expressed dissatisfaction with the lack of public bathrooms and the overall cleanliness of the establishment.

Operational Issues

Frequent complaints about the restaurant being closed during advertised hours and unorganized operations were noted.

Food Quality

While some customers enjoyed the food, there were significant complaints about food safety and quality, including reports of food poisoning.
  • JP
    Jenny Portillo
    5 days ago
    1.0
    They had me eating so long for 3 big breakfast platters and 2 # 9 when I get home I noticed they never put my 2# 9 I’ve been calling them and no answer at all
  • AA
    Anza Ali
    Nov 11, 2025
    1.0
    The place was understaffed, food tasted bland, and they no space for seating, overall was very shady
  • WB
    Wanda Baxter
    Nov 7, 2025
    2.0
    Stop there twice and they burnt the buns stopped today ordered a double ch burger and 10 chicken nuggets ended up getting a cheese burger and a big Mac and the buns were burted
  • BW
    bulezy woo
    Nov 2, 2025
    1.0
    It was sad 2-5 they be having u make orders it was many people literally 40 and up trying get food people don’t know how to do the app
  • AP
    Adilson pires
    Nov 1, 2025
    1.0
    This place has slowest unorganized operation of any McDonald's I have ever been whoever owns this franchise need to sell the employees look burnt out and it seems to me the owner is cutting corners when comes operating a successful business the reason they in business of because of the location which makes believe that's why they don't care.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 870 Massachusetts Ave, Boston?

McDonald's at 870 Massachusetts Ave is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services and what are the delivery hours?

Yes, this McDonald's offers delivery services including same day and no-contact delivery, available 24/7.