Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Boston, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
503 reviews
5 stars
240
4 stars
98
3 stars
68
2 stars
30
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many reviews highlighted poor customer service, with reports of rude staff, incorrect orders, and a lack of professionalism.
Cleanliness
Several customers noted cleanliness issues, particularly with the restroom facilities and overall store organization.
Product Quality
There were mixed reviews on product quality, with some customers enjoying the coffee and food, while others complained about incorrect orders and poorly prepared items.
Staff Attitude
While some customers praised friendly staff, others reported negative experiences with unhelpful or rude employees.
- MAMesut Akdag2 days ago1.0The staff are extremely rude, treat customers poorly, and are entirely unprofessional, falling far short of any standard of professional service. Shopping here is the greatest insult one could inflict upon oneself and a form of self-degradation.
- CSChristos Skarpos4 days ago2.0Hair in the bottom of my ice coffee.
- RFRoberson FuscoOct 25, 20255.0I never forget my breakfast, my preferred place to make it, the best!
- JCJoseph ChungOct 4, 20251.0A young asian girl was an employee there, the other 2 grown women decide to tell her what to do and what not to do over and over. She was stressed but keeping a smile. Treat her right please. She made the drinks for me and all I had to do was thank her with a tip after her shift while she decided to walk home to save money. Don't treat employees like slaves. Teamwork is what matters the most.
- JJJERMEL JAMISONSep 22, 20255.0THANK U THE DUNKIN, ABOUT BEING THERE FORE ME JERMEL WILLIAM JAMISON AND MY FAMILY.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 616 Massachusetts Ave in Boston?
Dunkin' in Boston at 616 Massachusetts Ave is open Monday to Friday from 5:00 AM to 8:00 PM, and on Saturday and Sunday from 6:00 AM to 8:00 PM.
What types of meals are served at this Dunkin' location?
This Dunkin' serves breakfast, lunch, and brunch, making it a great spot for all-day dining.
What kind of food and beverages can I expect at Dunkin'?
Dunkin' offers espresso, coffee, breakfast sandwiches, donuts, tea, and a variety of premium beverages including seasonal holiday drinks like the Cookie Butter Cloud Latte and Peppermint Mocha.
Does this Dunkin' location offer delivery or pickup services?
Yes, this Dunkin' location offers delivery and curbside pickup services for your convenience.
How can I place an order ahead of time at Dunkin'?
You can order ahead via the Dunkin' mobile app available on iOS and Android, or use the order link for fast grab and go.
Is there a drive-thru available at this Dunkin' location?
No, this Dunkin' location does not have a drive-thru, but you can order ahead with the mobile app for a quick experience.
What nearby transportation options can help me get to Dunkin' at Massachusetts Ave?
The Massachusetts Avenue MBTA Silver Line station and Mass Ave bus station are close by, providing convenient transit options to reach Dunkin'.
Are there nearby dining options near Dunkin' for a meal before or after my visit?
Yes, nearby dining includes Seiyo Sushi & Wine Shop, Teranga (African restaurant), Yunnan Kitchen, and several pizza and American restaurants like Gary's Pizza and Mike's City Diner.
Are there any nearby stores for convenience or supplies near Dunkin'?
Nearby stores include 7-Eleven convenience store, Olympia Flower Store, Beauty Supply Supermarket, and Bank of America ATM for your shopping and banking needs.
Does this Dunkin' location support mobile app ordering and what apps are available?
Yes, you can order ahead using Dunkin's app available in the Apple App Store and Google Play Store for a fast grab-and-go experience.