Dunkin'

2.9
187 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Boston, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
411 D St, Boston, MA
02210, United States

Hours

Reviews

2.9
187 reviews
5 stars
58
4 stars
30
3 stars
12
2 stars
14
1 star
73

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, with trash and old food reported.

Service Speed

Customers frequently complained about slow service, with long wait times for orders.

Staff Attitude

Several reviews noted rude or disengaged staff, with some employees being described as unhelpful.

Order Accuracy

There were numerous instances of incorrect orders and misunderstandings, particularly with mobile orders.

Food Quality

Feedback indicated that food quality was inconsistent, with reports of old or improperly prepared items.
  • JC
    Jeremy C
    Oct 4, 2025
    1.0
    Place is utterly disgusting - trash everywhere and total filth
  • GH
    Gilma Hernandez
    Sep 26, 2025
    5.0
    On a random afternoon, I decided to grab a coffee while waiting for my ride. I walked in expecting nothing more than a quick cup to go. To my surprise, the barista, Lunny, was so kind and offered to make me a surprise drink. Best decision ever! She crafted a coffee that wasn’t too sweet but was perfectly balanced and flavorful, topped with something I couldn’t quite identify but it was delicious. Her warm customer service and the quality of the coffee were both 10/10.
  • RS
    Russell Standridge
    Aug 31, 2025
    1.0
    This place is an absolute disaster. Have been here for almost 40 minutes still waiting on items. Half of what I ordered was out of stock. Avoid like the plague.
  • TB
    Tyler Backus
    Aug 10, 2025
    1.0
    Like all other Dunkin’s they prioritize mobile orders, over those in the store. Be smart enough to turn off mobile orders if you can’t keep up.
  • BW
    Brian Wright
    Jun 25, 2025
    3.0
    The food is normally always hot which is a plus but some of the employees just don’t care and would rather hide on their cellphone and it’s evident by other employees asking for help and calling there name.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' at 411 D St, Boston?

Dunkin' at 411 D St in Boston is open Monday to Friday from 5:00 AM to 6:00 PM, and on weekends from 6:00 AM to 4:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.