Dunkin'

2.9
190 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Boston, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
411 D St, Boston, MA
02210, United States

Hours

Reviews

2.9
190 reviews
5 stars
60
4 stars
30
3 stars
12
2 stars
14
1 star
74

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, with trash and old food reported.

Service Speed

Customers frequently complained about long wait times and slow service, especially during busy hours.

Staff Attitude

Several reviews noted rude or disengaged staff, with some employees being described as unhelpful or disrespectful.

Food Quality

There were numerous complaints about food being cold, old, or not prepared correctly.

Language Barrier

Several customers experienced difficulties due to staff not understanding English well, leading to order issues.
  • AA
    Angela Alcantara
    5 days ago
    1.0
    I don’t know what’s going on lately . But this location close at 6pm & I have gone at 4pm or even 5 and everytime I go they do not want to make food orders . I have even seen them be closed before closing hours . The workers here are lazy . Always on there phone behind the counters while there a line .
  • JC
    Jeremy C
    Oct 4, 2025
    1.0
    Place is utterly disgusting - trash everywhere and total filth
  • GH
    Gilma Hernandez
    Sep 26, 2025
    5.0
    On a random afternoon, I decided to grab a coffee while waiting for my ride. I walked in expecting nothing more than a quick cup to go. To my surprise, the barista, Lunny, was so kind and offered to make me a surprise drink. Best decision ever! She crafted a coffee that wasn’t too sweet but was perfectly balanced and flavorful, topped with something I couldn’t quite identify but it was delicious. Her warm customer service and the quality of the coffee were both 10/10.
  • RS
    Russell Standridge
    Aug 31, 2025
    1.0
    This place is an absolute disaster. Have been here for almost 40 minutes still waiting on items. Half of what I ordered was out of stock. Avoid like the plague.
  • TB
    Tyler Backus
    Aug 10, 2025
    1.0
    Like all other Dunkin’s they prioritize mobile orders, over those in the store. Be smart enough to turn off mobile orders if you can’t keep up.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' at 411 D St, Boston?

Dunkin' at 411 D St in Boston is open Monday to Friday from 5:00 AM to 6:00 PM, and on weekends from 6:00 AM to 4:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.