Dunkin'

4.1
287 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Boston, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1631 Tremont St, Boston, MA
02120, United States

Hours

Reviews

4.1
287 reviews
5 stars
157
4 stars
65
3 stars
21
2 stars
12
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their friendliness and efficiency, others are reported as rude and unprofessional.

Order Accuracy

There are frequent complaints about incorrect orders and staff not knowing how to prepare drinks properly.

Cleanliness

Several reviews mention cleanliness issues, including unsanitary conditions and fruit flies near food displays.

Staffing Issues

Many customers noted that the location is often understaffed, leading to long wait times and poor service during busy hours.

Product Availability

Customers frequently reported that the store is out of various menu items, which affects their overall experience.
  • PM
    Plop McGoo
    Nov 3, 2025
    5.0
    This is our favorite Dunkin location, they always have everything fresh and the service is exceptional. Kevin helped us out last time and was super friendly and kind. Overall warm atmosphere, which the workers really make!
  • BK
    Ben King
    Oct 10, 2025
    5.0
    these 5 stars go primarily to one of the newer guys. i unfortunately don’t know his name, but he has a beard and the most contagious smile. his costumer service is fantastic, and he always gets my order correct. keep him around, he’s fantastic at his job and always knows what he’s doing
  • MH
    Michelle Hernandez
    Sep 9, 2025
    1.0
    I always have an issue with this place it’s only 5 pm they close at 8:30 how come she’s telling me they don’t serve food at that time bc they are closing they always take forever and are always understaffed”” this is very annoying like I just want a coffe and a wake up wrap 🥲
  • NN
    Nemtrac5
    Jun 29, 2017
    3.0
    Fastest service I have ever experienced, too bad they didn't take the time to properly toast my bagel though...

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' at 1631 Tremont St, Boston, MA?

Dunkin' at 1631 Tremont St, Boston, MA is open daily from 4:00 AM to 8:00 PM.

Does Dunkin' at this location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.