Brand Certified
Dunkin'
3.7(235 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
153 Massachusetts Ave, Boston, MA
02115, United States
Certified by Dunkin' • Feb 22, 2026
(617) 541-1911
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Boston, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.7
235 reviews
5 stars
108
4 stars
45
3 stars
29
2 stars
10
1 star
43
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, with long wait times for orders, especially during busy hours.
Staff Attitude
There were numerous complaints about rude and unprofessional staff behavior, particularly from management.
Order Accuracy
Many customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and good service.
Cleanliness
The location was noted to be clean, but some customers mentioned it could use more attention.
- DVDavid Villegas6 days ago2.0It was unbelievably slow. I showed up seeing that there wasnt a line and it has taken over 10min to get a sausage egg and cheese sandwich
- WMWeb MayfieldNov 1, 20255.0Excellent hash browns
- DSD SOct 17, 20254.0Fuss free great coffee and breakfast as compared to the prices of similar offerings anywhere else in Boston. Not required to tip for a takeaway, nuff said.
- AAAlizar Dahdah AntarOct 8, 20255.0Good option to take a delicious coffee ☕️
- AHAustin HughesSep 11, 20251.0Im not going here again. This is the 4th or 5th time my order has been messed up in the last month. I'm not trying to be that guy but the order is right in front of you on a screen. I used to work food service shifts by myself and wouldn't mess up an order very often. It's really not that hard. This time instead of my bagel being wrong, they put the wrong meat on it. I asked for sausage and watched the guy put bacon on my sandwich and then proceed to just leave my order there for at least 5 minutes before someone came and finally asked me what the name was for the order. The only reason I didn't say anything is because I had places to be and didn't have time for them to remake another one. Yall gotta get your shit together, respectfully.
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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