Dunkin'

3.7
233 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Boston, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
153 Massachusetts Ave, Boston, MA
02115, United States

Hours

Reviews

3.7
233 reviews
5 stars
107
4 stars
45
3 stars
29
2 stars
9
1 star
43

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders and poor handling of mobile orders.

Staff Attitude

Feedback indicates a consistent problem with rude and unprofessional staff behavior, particularly from management.

Service Speed

Customers frequently mentioned slow service and long wait times, especially during busy hours.

Product Quality

While some customers enjoyed the coffee and food, there were complaints about the quality and preparation of items.

Cleanliness

The location received mixed reviews on cleanliness, with some noting it was clean while others found it lacking.
  • WM
    Web Mayfield
    Nov 1, 2025
    5.0
    Excellent hash browns
  • DS
    D S
    Oct 17, 2025
    4.0
    Fuss free great coffee and breakfast as compared to the prices of similar offerings anywhere else in Boston. Not required to tip for a takeaway, nuff said.
  • AA
    Alizar Dahdah Antar
    Oct 8, 2025
    5.0
    Good option to take a delicious coffee ☕️
  • AM
    Andy Mako
    Sep 12, 2025
    4.0
    Iced tea sweetener was a little odd tasting. Maybe Boston uses different sweetners than jersey.
  • AH
    Austin Hughes
    Sep 11, 2025
    1.0
    Im not going here again. This is the 4th or 5th time my order has been messed up in the last month. I'm not trying to be that guy but the order is right in front of you on a screen. I used to work food service shifts by myself and wouldn't mess up an order very often. It's really not that hard. This time instead of my bagel being wrong, they put the wrong meat on it. I asked for sausage and watched the guy put bacon on my sandwich and then proceed to just leave my order there for at least 5 minutes before someone came and finally asked me what the name was for the order. The only reason I didn't say anything is because I had places to be and didn't have time for them to remake another one. Yall gotta get your shit together, respectfully.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 153 Massachusetts Ave, Boston?

Dunkin' at 153 Massachusetts Ave is open Monday through Saturday from 5:00 AM to 10:00 PM, and Sunday from 6:00 AM to 10:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location provides delivery and curbside pickup services.