Dunkin'

3.5
960 reviews
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Business Details

895 Morton St, Boston, MA
02126, United States
(617) 541-1911
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Boston, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
895 Morton St, Boston, MA
02126, United States

Hours

Reviews

3.5
960 reviews
5 stars
356
4 stars
180
3 stars
162
2 stars
66
1 star
196

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, both in-store and at the drive-thru, often waiting 20-30 minutes for their orders.

Order Accuracy

Many reviews highlighted frequent issues with incorrect or incomplete orders, leading to customer frustration.

Staff Attitude

There were numerous complaints about rude or unprofessional behavior from staff, contributing to a negative customer experience.

Management Issues

Several reviews pointed to poor management and lack of organization, suggesting a need for better training and oversight.

Positive Staff Interactions

Despite the negative feedback, some customers noted friendly interactions with specific employees, indicating that service quality can vary.
  • PB
    Pamela Bogarty
    1 day ago
    5.0
    Let’s just say I’m not a matcha girl and a Starbucks person. I went here last night and asked a young lady suggestions. And she was so sweet patient and made me the best matcha well it’s my first but for now the best ever. Thank you Janet such a sweet young lady.
  • RM
    Ryan Murphy
    Nov 29, 2025
    5.0
    Can't really rate the food that amazing 5 star because this is just Dunkin' Donuts food but the people that work there are very nice and quick
  • BM
    Bernard Magoon
    Nov 15, 2025
    1.0
    The service was terrible and my muffin was stale.
  • TD
    Team DJLive
    Oct 7, 2025
    2.0
    No the manager with the glasses there need to not come in they’re always discombobulated when he’s there the orders are never right when I go when he’s not there my order is correct and they’re more friendly
  • JW
    Juan World
    Oct 3, 2025
    2.0
    Probably hands down the dunkin with the most workers but slowest pace EVER n ive been to plenty of dunkins
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Frequently Asked Questions About Dunkin'

What are Dunkin' Boston's daily opening hours?

Dunkin' Boston is open every day from 5:00 AM to 8:00 PM.

Does Dunkin' Boston offer delivery and pickup services?

Yes, Dunkin' Boston offers both delivery and curbside pickup services.