Dunkin'

3.9
321 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Boston, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
59 Causeway St, Boston, MA
02114, United States

Hours

Reviews

3.9
321 reviews
5 stars
157
4 stars
67
3 stars
42
2 stars
14
1 star
41

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional service, with many feeling rushed or disrespected by staff.

Food Quality

Several reviews mentioned issues with food quality, including burnt items and incorrect orders, leading to dissatisfaction.

Cleanliness

Customers noted that the establishment was often dirty and unkempt, impacting their overall experience.

Positive Experiences

Despite the negative feedback, some customers praised the coffee and food, highlighting good service during late hours.

Staffing Issues

Many reviews pointed out understaffing during busy times, leading to long wait times and poor service.
  • CR
    Chetan Reddy
    6 days ago
    1.0
    Tastes very bad not sure if they even know what they are doing!
  • KP
    Kiana Pight
    Oct 23, 2025
    1.0
    This has to be the most awful service I've received in my life. The staff is rude, they do not listen nor pay attention to customers. I'll rather walk to another location than ever go to this one.
  • RS
    River Seaman
    Oct 18, 2025
    1.0
    Food was burnt, sandwich was mangled, barely any queso on my hash browns and bacon is literally black. Also the service was awful and the employees were quite rude. Never going back
  • JR
    Jose Francisco Medina Ruiz
    Sep 3, 2025
    1.0
    La peor atención de todas, un par dominicanas que te atienden pésimo, con una cara de que no les gusta su trabajo.
  • MK
    Marta Kramar
    Aug 4, 2025
    1.0
    The service is awful! I ordered a drink as a customer and I needed to do a part of Dunkin worker job by grabbing a Rockstar from fridge in lobby. It is not a part of customer service! The second crew member came from outside with food, no washing hands, started to take orders and making drinks. Ice was grabbed by cup. I thought it supposed to be with the ice scoop! 2 of my drinks weren’t mixed!

Frequently Asked Questions About Dunkin'

What are the operating hours of the Dunkin' location at 59 Causeway St, Boston, MA?

This Dunkin' location is open 24 hours every day, from 00:00 to 23:59.

Does Dunkin' at 59 Causeway St offer delivery and pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services for customer convenience.